Senior Quality Assurance Analyst - Newcastle

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About Tangent

At Tangent, we work with large enterprises from IWG plc to SAP & UK Power Networks, to build future-ready digital experiences, products, and capabilities.

We're a 100-strong agency working across strategy, consultancy, design, engineering, and project management with offices in London, Valencia, Cape Town, Lahore, Cairo, and Poznan.

What you'll be doing

You will work as part of a closely-knit, global QA team to help us deliver projects with a high-quality bar. This could range from supporting the technical roadmap for a complex, bespoke application to a quick turnaround project. As a Tangent QA team member, life is never going to be dull.

You will be responsible for planning, scripting, executing, and reporting on quality assurance tests. You will also be responsible for regression testing, supporting the UAT process, and from time to time offering a helping hand where needed. You'll also help recruit talent, coach, and mentor less senior members of the QA team.

What we are looking for

Someone who will be an advocate for quality assurance internally and with clients, keeping up to date with QA best practices and innovation. You will have a natural curiosity, explorative nature, pragmatic approach, and an urge to 'break things'. These qualities will lead you to resolve issues and, combined with strong technical knowledge and logic, help define the root cause.

We are looking for someone who has a strong blend of both manual and automated test experience and is happy to do both within the role. You will also need to have strong communication skills, both written and verbal, and be able to work well within a team.

Required skills & experience:

• Proficient in English, written and verbal.
• 4 years 'hands-on' QA industry experience.
• Experience testing complex, enterprise-level CMS builds, bespoke web projects, APIs, and multi-layered infrastructure-oriented web applications as well as more simple quick-turnaround projects.
• High level understanding of systems architecture in order to triage and diagnose issues.
• Ability to read and understand error messages, stack traces, and logs.
• An understanding of BDD, and how to use it as a framework.
• Willingness to explore and understand complex systems, find bugs, and not necessarily follow a script/plan.
• Test case management tools such as XRay.
• Ability to write test scripts and create test data.
• Demonstrable knowledge of automated testing using existing services, libraries, and frameworks.
• Ability to test APIs using tools like Postman.
• Experience of working in a fast, agile environment.
• Exposure to agile and waterfall delivery methods.
• Experience working within JIRA and Confluence.
• A desire to be part of team Tangent and grow with us.

Bonus points if you have:

• A basic level of understanding in any programming language.
• A strong understanding of Cypress, Playwright, or other testing frameworks.
• Understanding of editor environments for CMSs such as Contentful, ContentStack, and Umbraco.
• Experience in mobile app testing.
• Knowledge of automated reporting and dashboards.
• Experience working within an agency environment.
• Recruitment and line management experience.

At Tangent, our aim is to create a working environment where every single member of the team has the opportunity to be themselves. We are an equal opportunities employer and will welcome and consider all applications regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, sex, and sexual orientation.