Senior Qualitative Project Manager (Remote)

Company Description

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

Due to our continued growth, we are hiring for a Senior Qualitative Project Manager at M3 Global Research, an M3 company. This is a remote position.

About the Business Unit:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

Job Description

The mission of the Senior Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. The Senior Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget.

This is the ideal role for someone who has experience in international market research and management of complex projects, with a strong focus on healthcare, fieldwork, and collaboration with all teams involved in the project.

Main Duties and Responsibilities:

• Manage international market research projects through the entire project lifecycle, ensuring client satisfaction and project financial goals are at the core of decision-making, keeping ownership of all aspects of the project, including:
• Project specifications review, project setup, resource planning, fieldwork, and timelines planning.
• Coordination of project kickoff meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Programming, translations, overlays, and testing, ensuring quality standards and timelines are met.
• Project launch execution and analysis, with detailed feedback to clients with a solution approach.
• Fieldwork management, delivering timely and high-quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximization of internal sample, custom recruitment, and partner onboarding, controlling project budget and achieving project financial goals.
• Ensure market research participants have a positive project experience by following sampling practices, ensuring incentive approvals and project queries are handled in a timely manner.
• Provide to clients the agreed deliverables within expected timelines and quality.
• Meet billing deadlines and goals, ensuring high adherence to internal processes.
• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies.
• Responsible for guiding and leading junior staff assigned to support and work on projects managed by the Senior Project Manager.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
• Support the execution of client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touchpoint of the client journey.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Must have 2+ years’ experience in market research project management, preferably in healthcare.
• Be a self-motivated individual with exceptional time management, organizational skills, and attention to detail.
• Able to work well, meet deadlines, and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• Have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
• Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real-time.

Additional Information

• 25 days annual leave.
• Participation in an annual bonus scheme linked to the profitability of the business.
• Pension 4%/4% employee/employer contributions of qualifying earnings.
• Company’s medical cash plan. As part of the cash plan, you have access to subsidised gym membership and a staff discount scheme.
• Cycle scheme.

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