Senior Q-Commerce Manager

Senior Q-Commerce Manager - Last Mile and Customer
£55,000 - £65,000 plus great benefits including private healthcare (Work Level 5)
Manchester city centre, in this role you’ll work in a hybrid way, splitting your time between home, travel between Co-op stores, coming into the office at least twice a week, and occasionally being on call over the weekend (find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy).

We’re looking for a Senior Q-Commerce Manager to join our Last Mile and Customer team to help us grow our online delivery service, giving our customers more ways to shop with us. In this role, we’ll look to you to build great relationships with our third-party couriers, so we can continue to grow our operations. You’ll take responsibility for last mile and customer service, engaging with key partners to create operational efficiencies and improve overall customer experience.

We’ve got exciting ambitions to grow the number of online orders we deliver, and we need to continue to use tech to improve and innovate our operations. We’ll look to you to support us in making Co-op an even better place for our member-owners and customers to shop.

What you’ll do

• Manage relationships and direction with internal and external stakeholders
• Lead on our tech roadmap and innovation for last mile delivery
• Negotiate and maintain 3rd party contracts and manage new business in the last mile function
• Oversee budgets for last mile and Co-op Business Services (CBS)
• Manage performance and developments for online and CBS operations
• Act as a champion for the entire online customer journey
• Support and develop your team to do a fantastic job

This role would suit people who have

• Strong ecommerce experience, preferably with last mile delivery
• A willingness to learn and able to adapt to change
• The ability to lead a team and help them develop and progress
• Knowledge and awareness of developments in the tech and digital landscape
• The ability to build positive relationships internally and with external partners

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes.If you're a current Co-op colleague, this does not need to be completed.