Senior Project Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

In this role, you will oversee overall delivery responsibility for projects, where you will ensure the successful delivery of the Programme/Portfolio Strategy. You will lead all aspects of multiple complex projects within the Cyber/IT Security space, from end to end project management life cycle, ensuring projects are delivered within budget and aligned with internal standards and frameworks.

Key Accountabilities

• Accountable for the planning and leading the execution of the highly complex project/s, delivery of formal project/s milestones and the overall delivery plan, by leading multi-functional teams.
• Support the programme/portfolio team to be able to articulate and determine value drivers, outline the vision statement and the business case.
• Collaborate with the program/portfolio management team to ensure alignment of the project/s with the overall organizational strategy.
• Agree governance bodies to manage risks and make decisions. Responsible for defining a Sponsorship Group and preparation for and delivery of the monthly Steering Committee meetings. Responsible for the sharing of pre-read materials, and for sharing actions and decisions afterwards, which are also to be stored in a centralized location. Responsible for the management of closure of Steerco actions.
• Support architectural assessment.
• Support the tracking and managing of the dependencies on other projects and BAU work in the programme/portfolio that need to complete to meet the agreed targets.
• Agree delivery methodology (Agile, Waterfall, combination of both, etc).
• Accountable for the management of the execution of the change management strategy, including the definition and roll-out of training courses, the execution of the regular employee communications cadence and set-up and management of the change agent network.
• Responsible for managing Project/s progress, updates to Project/s plan & stakeholders’ engagement. Issue regular communications to the whole Project/s team summarizing progress and clarifying priorities of the Project/s.
• Participate in regular program/portfolio management meetings and provide updates on the progress of the project/s.
• Manage and report project/s budget and support the management of the full budget.
• Coordinate with other Senior Project managers to identify dependencies and manage interdependencies between Projects within the programme/portfolio.
• Support Programme/Portfolio Manager with the overall planning, preparation for change and transition of the solution to Operations.
• Manage hand-over of responsibility for the solution/business process to business-as-usual support.
• Ensure that Service Design is approved and handed over into BAU team.
• Responsible for ensuring the Objective and Vision have been achieved.
• Lead Lessons learned session during the programme to hand over to Production Support teams.
• Serve as primary point of contact between the project team and senior business stakeholder or wider programme teams, ensuring timelines and effective communication of project status and challenges.
• Proven success in improving the customer experience, including stakeholders involved in the project/s. Proven record of promoting building positive and strong relationships.

PMO Governance

• Support and follow PMO governance across different complex projects, implement standardised tools, methodologies, processes, and ways of working to align to best practices, maintain compliance, provide actionable reporting, and ensure clear decision making process.
• Ensure compliance with organisation policies and best practice standards throughout project lifecycles; ensure quality control processes are followed correctly.

Third Party Management

• Engage and work with partners, vendors, employees, and agencies to ensure success of project/s.
• Manage multi-functional team coordination, opportunity screening, benefit/cost analysis, vendor selection, schedule and budget oversight, management of consultants/contractors, issue resolution, and reporting.
• Coordinate with internal and external legal, contracting, procurement, finance, group marketing and communications teams to ensure risk control, successful project rollout and streamline communications.

Community of Practice, Mentorship and Coaching

• Contribute wider awareness and understanding of effective project management across the wider team enhancing the organizations project management capabilities.
• Lead project evaluations to maximize lessons learned and contribute to the growth of the organization's project management maturity over time.
• Share best practices and lessons learned with the broader program/portfolio management and Project Management Community of Practice teams to improve overall delivery.
• Coach and Mentor Project Managers, Project Coordinators, and other junior team members.

Experience

• 10+ years’ experience managing complex projects/projects, part of a programme/portfolio.
• Experience managing projects within the IT Security/Cyber space. Experience managing Operation Technology projects highly desirable.
• Strong communication skills, with the ability to influence, negotiate and collaborate with stakeholders at all levels.
• Ability to engage with Senior Stakeholders to articulate Project Vision and Goal and communicate the program's vision, objectives, and scope to all stakeholders.
• Proven track record of successfully delivering complex projects on time and within budget.
• Experience working in a matrix organization, managing cross-functional teams, ideally within a global context and feel comfortable with managing different time-zones.
• Experience on both project management methodologies: Waterfall and Agile.
• Experience with MS Teams, JIRA, Confluence and Lucid is desired.
• Bachelor's degree in business, technology, or a related field; master's degree is preferred.

Preferred Education

Bachelors

Preferred Level of Work Experience

More than 10 years

Remote Type

Hybrid Remote