Senior Product Target Operating Model Manager - Farringdon

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Job reference 322386

BC801
Car allowance of £4800 or £4300 as cash via payroll each month (£358.33) plus Healthcare, 18% annual bonus potential with 27.5 days annual leave, plus bank holidays, increasing to 30 days after 10 years service.

Permanent, Full time

Royal Mail Farringdon

An exciting opportunity has arisen to join Royal Mail as a Senior Product Target Operating Model Manager.

About the role

In this role, you'll:

• Visualise and create high-level models and diagrams to document the current, interim and end state product operating models covering products and services, employee organisation structures and business operating process models.
• Produce volumetric models to evaluate the business situation and understand the potential take-up of any new or enhanced product, service or feature, in support of commercial and product design decision making.
• Elaborate each business change initiative through the development of commercial concept documents.
• Identify, define and agree the intended and consequential business outcomes for each business change initiative, including any related initiative.
• Define the associated measurements of the business outcomes using key performance indicators.
• Identify, quantify and agree the business benefits for each business change initiative, utilising sales and market analysis information, supplemented by additional research where necessary, to assess the opportunity.
• Define and agree the high-level scope, key performance indicators (KPI) and critical success factors (CSF) for each business change initiative.
• Provide oversight assurance, representing the sponsor for the business change initiative, to ensure the design and delivery of the business change initiative achieves the defined outcomes and benefits.

About you

In order to excel in this position, you'll be able to demonstrate the following skills and experience:

• Strong stakeholder management skills with the experience to influence and obtain the support from senior management audiences.
• Exceptional visualisation, written and verbal communication skills.
• Commercial and legal acumen with good understanding of business strategy and goals.
• Expert knowledge in the tools, techniques and models required to develop Target Operating Models.
• Excellent knowledge in working across multiple functions, particularly product development, logistics, fulfilment, sales and order management and customer service management.
• Excellent stakeholder management and proven ability to build strong positive and collaborative working relationships.

Experience

• Experience of developing and designing Target Operating Models for commercially focused organisations.
• Experience of elaborating complex customer-centric products, services and features.
• Experience of working across the various stages of the product lifecycle to deliver strategies in industries similar to Royal Mail in terms of its magnitude and complexity.

Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
• Supportive and generous company sick pay.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.

Next Steps

The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We don't expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we'd love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 10th March 2025. Please note, this advert may close early if the appropriate number of applications has been reached.