Senior Product Designer - Ethical Ecommerce

Wolf & Badger is on a mission to make retail fair. Working to support our community of 2000+ independent designers from around the globe, we connect customers with ethically sourced fashion, design, home and beauty through our international online marketplaces and flagship stores in London, New York City and Los Angeles. 
We are a rapidly growing scale-up business, in an exciting new phase of growth, looking to expand our team of c.110 people currently located between London, Málaga, New York and Los Angeles. We are a Certified B Corporation, with social and environmental purpose at the core of everything we do, read more about us here.

You will join us as a Senior Product Designer in our Customer Squad. This squad provides excellent end-to-end experience across the Wolf & Badger website and represents the voice of our customers across the business. This team are customer advocates, connecting regularly with customers through interviews, usability testing and data insights to ensure we’re delivering an innovative browse and buy experience that is aligned with their needs. Their broad remit includes day-to-day optimisations, as well as conceiving and delivering longer-term strategic projects.

You will:

• Own and execute on our end-to-end design process for the Wolf & Badger website
• Use the Double Diamond methodology to understand problems and work closely with product and engineering to ensure we deliver the right solutions for customers
• Own, maintain, and deliver against our design system
• Ensure UI excellence in our designs and delivered product
• Regularly speak to our customers to understand the problem space and design better solutions for them
• Work with our Product Managers to inform and guide our Product Strategy
• Stay up-to-date with industry trends and best practices, evangelising them internally
• Guide and mentor more junior members of the design team

Our Values in Action

Our core values of Execution, Innovation, and Fairness are our guiding principles, driving us to deliver exceptional results, pioneer new ideas, and uphold integrity in all our interactions. Here is how these values translate to skills required for this role:

Execution

• You have extensive experience (ideally 5+ years) of working in a similar B2C / e-commerce environment, delivering beautiful customer-facing, mobile-first, intuitive experiences for customers
• You’ve built and iterated complex design systems, with a focus on usability, best practice and speed of execution
• An eye for detail that extends to all phases of the product development lifecycle.  You can conceive and deliver pixel-perfect designs and collaborate with engineers effectively to ensure a smooth execution of your designs
• You feel at home collating customer insights and acting as the voice of the customer at the company level.

Innovation

• As a Senior Product Designer you will have your finger on the pulse regarding new innovations in the space, wider user behaviour and trends to help inform our product design. You’ll be comfortable pitching new ideas and researching new exciting design approaches for us to try
• When approaching a design problem, you do not rely solely on looking at industry standards (although still important), you think about the problem in new ways and push the boundaries, trying new ways to solve problems using new technologies and techniques 
• You are reflective and create considered ‘insight loops’, ensuring as a design and product team we are always learning from everything we do and baking that learning into our future developments

Fairness

• You have excellent communication at all levels - are able to easily communicate the ‘why’ and your reasoning to a wide range of stakeholders and bring them on board. You are confident in your ideas but open to learning from others.
• You have the drive to share work early and often, and to foster a mindset of collective ownership and effort.
• You will be thoughtful and curious when interacting with customers and be able to portray their sentiments across the business which is reflective of their needs
• You have experience mentoring junior colleagues, helping them to develop their own skills and be the best version of themselves

Why us

At Wolf & Badger we are committed to fostering a dynamic and inclusive workplace culture where every team member can thrive. We provide ample opportunities for personal and professional growth, offering resources, training, and mentorship to support our employees' development.

Collaboration is at the heart of everything we do, with cross-functional teamwork and open communication driving our success. As the UK's first B Corp certified marketplace, our work is deeply purpose-driven. We are dedicated to promoting ethical and sustainable practices in the fashion industry, empowering independent designers, and making a positive impact on our community and the world. Our products, and therefore our Product Designers are crucial to the long-term success of our business. This role offers ample opportunities to shine and grow in a Product career in an environment where you can make a difference.

• Competitive starting salary of £62k - £68k per annum subject to skills and experience
• Flexible hybrid working policy with access to a creative work environment in Soho, Central London. Current onsite requirements 2+ days per week.
• Meaningful work. You'll be part of a trailblazing B-Corp which is changing the e-commerce landscape - for people and planet!
• 25 day holiday allowance in addition to bank holidays
• Paid volunteering leave, pet-ernity leave and heartbreak leave
• Ample paid sick leave to support mental and physical health
• Quarterly Wellness Wallet - to spend on products and services which are meaningful to you
• Subscription to yulife health and wellbeing app
• Opt in health insurance plan
• Cycle to work scheme
• Staff discount across Wolf & Badger, in-store and online.
• Excellent career opportunities in a supportive team within a rapidly growing award-winning international business.
  

Wolf & Badger is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We encourage applications from people from all walks of life.