Senior Product Designer - Encore Musicians

Encore Musicians

Encore Musicians is a company that was recently acquired by Mixcloud and is one of the world’s leading online platforms for booking live musicians, bands, and DJs. Since 2014, we’ve helped over 50,000 clients bring live music to life’s biggest moments, from weddings to corporate events, and more. We’re passionate about supporting musicians and have helped them earn over £27 million through Encore gigs. By joining Encore, you’ll be joining a bright, friendly and ambitious team on a mission to bring more great live music into the world. 

Encore was acquired by Mixcloud in Autumn 2024, which has marked the beginning of an exciting new chapter in our story. Together, we’re solving meaningful challenges in our industry such as, how can we make live music accessible to everyone while enabling musicians to build sustainable careers? And how do we make the booking process an intuitive and enjoyable digital experience? We're excited to execute these ideas and are looking for an experienced product designer to join us on the journey.

The Role

As the Senior Product Designer, you’ll shape Encore’s product experience through user research, concept development, and delivering beautifully crafted designs. This role is a unique opportunity to own the end-to-end design and delivery process and work directly with customers, musicians, and stakeholders. This is a unique role that combines the craft of product design with the strategic thinking of lightweight product management. If you're excited by zero-to-one opportunities, love solving open-ended challenges, and want to expand your skillset, this role offers the perfect platform for you to thrive. 

This role does not require any previous product management experience. We are, first and foremost, looking for a truly excellent Product Designer who is ready to expand their skillset and learn how to work with business leaders and developers to ship high-quality products at speed.

What You’ll Do

• Own complex problem spaces: Conduct deep user research, challenge assumptions, and design creative solutions for open-ended problems.
• Lead the design journey: Oversee the full design process, from initial discovery and user research through to wireframing, prototyping, and high-fidelity designs.
• Build and scale: Create a scalable design system that serves as the foundation for our product’s future.
• Collaborate closely with engineers: Ensure high-quality implementation and respect for technical constraints.
• Define success metrics: Track and measure the impact of your designs using Mixpanel, Hotjar, and similar tools.
• Champion user needs: Translate insights into intuitive, user-centered solutions.
• Drive product direction: Make decisions based on user insights and business goals and collaborate with stakeholders across the company to understand user needs and requirements.

Who You Are

• A self-driven designer with 7+ years’ experience in product design, ideally within startups or product teams.
• Energized by zero-to-one challenges and skilled at transforming complex problems into simple, user-friendly solutions.
• Experienced in taking products from concept to launch, with a strong portfolio that shows end-to-end product thinking and measurable impact.
• Analytical and data-driven, comfortable setting up and tracking success metrics to inform design decisions.
• A confident communicator with the ability to articulate design decisions clearly to diverse stakeholders.
• Familiar with modern web and app technologies and experienced working directly with engineers, understanding technical constraints.
• Experienced with design system implementation and component libraries.
• (Bonus) Experience with marketplace products or a background in the music industry.

Our Tech Stack

• Modern JavaScript stack with React JS (frontend), Node.js (backend), and MongoDB.
• React Native iOS and Android apps for musicians.
• Design system and component library managed in Figma.
• Mixpanel and Hotjar for product testing and insights.

What Makes This Role Special

• Zero-to-one impact: Be at the forefront of solving some of the music industry’s most intriguing challenges.
• Real problem-solving: You’ll work on complex, meaningful challenges that impact thousands of musicians and event organizers.
• True ownership: Take the lead in shaping product direction and enjoy a high level of autonomy in your work.
• Direct impact: Work in a small, dynamic team where your contributions directly affect our users’ experiences.
• Opportunity to build from scratch: Develop a design system using modern libraries and best practices.
• Cross-functional role: Combine user research, product strategy, and hands-on design in one role.