Senior Product Designer

Senior Product Designer
Contract: Full-time, Permanent
Location: Maidenhead or London (Hybrid – 3 days on-site, 2 days from home)
Salary: up to £75,000 per annum

About us:
It's inevitable that all of us are going to deal with death at some time in our lives. It’s a fundamental, tragic part of what it is to be human. But the services that should be supporting us haven’t changed in decades. From writing your will to planning a funeral or organising probate, the way we deal with death can be complicated and expensive. Instead of feeling supported, people feel lost. But it doesn’t need to be this way. We started Farewill to make the experience warmer, brighter, and friendlier. Now we’re the UK’s top rated probate provider, and help our customers pledge over £300 million to charities through gifts left in their wills. We’ve also joined the Dignity Group - one of the major providers of funeral services in the UK. Together, we’re on a mission to change the way the world deals with death.

The role:
Help shape the future of end-of-life services in the UK. This is a unique opportunity to reimagine outdated, complex systems and turn them into experiences that are simpler, more compassionate, and truly effective. As a Senior Product Designer, you'll work across our direct-to-consumer products and internal tools, partnering closely with product managers and cross-functional leads. You’ll play a hands-on role in shaping solutions from concept to execution, whether that’s sketching ideas on a whiteboard or using digital tools to design detailed user journeys. We're looking for a designer who brings strong craft, excellent communication skills, and the ability to guide teams through the design process. You’ll be a key player in helping drive real transformation across the business.

Key Responsibilities:

1. Design simple, inclusive and trustworthy products that put customer needs first.
2. Influence product direction by balancing user insight with business goals.
3. Advocate for users through evidence-based design, from discovery to delivery.
4. Work with the team to develop our approach to product design, from the big picture down to the smallest UI details.
5. Familiarity with collaborative design tools such as Figma and Miro is essential to support cross-functional thinking and remote collaboration.
6. Contribute to both customer-facing experiences and the internal tools that power them.
7. Report to our Creative Director and collaborate closely with our Lead Brand Designer, Product Managers, Engineers, and business stakeholders.

In the interview we’re looking for evidence of:

1. Strong user-centred design skills, delivering intuitive, effective experiences across platforms and devices.
2. Excellent written and verbal communication, including clear documentation and facilitation.
3. Meticulous attention to detail and a passion for the craft of design.
4. Analytical mindset with a focus on human-centred outcomes.
5. Collaborative approach, working seamlessly with content, research, product, and engineering teams.
6. Experience identifying, defining, and applying scalable design patterns.

In return we offer:

1. Annual salary of £75,000
2. 25 Days Holiday + Bank Holidays
3. 10% Annual Company Bonus
4. BUPA Private Healthcare (Self)
5. X2 Life Assurance
6. Pension Scheme
7. Hybrid flexible working (3 days in office)
8. Access to our internal colleague development schemes.

What are the next steps?
To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Team will review your application.

FCA Regulation Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.