Senior Presales Engineer, Southern Europe (m/f/d) - France

IGEL Technology GmbH; Reading; On-site; GBP 45,000 - 75,000; Full time

Job description

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LOCATION: Paris, France

THE ROLE:

Senior Pre-Sales Engineer (m/f/d) - France and Southern Europe

The role

This position requires daily customer, business partner and internal team interaction in France. Together with the regional Sales team you will be engaged in a customer's journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engaging your peers, and moving sales opportunities towards closure are routine activities.

Expect to travel 2-3 weeks out of a month and 2-3 days each of those weeks. A strong desire to learn and a "can do, want to learn" attitude is needed. You will be working with an experienced, motivated team willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals.

Main Duties and Responsibilities

1. Be part of a team of Pre-Sales engineers providing excellent service to IGEL's customers and partners in France
2. Technical contact for new customers from the discovery and qualification phase to post sales handover
3. Build and maintain customer and partner rapport through virtual meetings and on-site visits
4. Analysis of customer needs and development of technical solutions
5. Prepare, execute, and support proof of concepts
6. Take ownership of technical RFIs, RFPs and public tenders and respond in time
7. Work on complex projects
8. Architect solutions by working with the customer directly or in conjunction with both the partner and customer while adhering to the IGEL reference architecture and best practices
9. Assist new technology partners to integrate their solution into IGEL OS if required and hand it over to the IGEL Ready team to generate new business
10. Become a Subject Matter Expert in a specific technology stack
11. Use of remote tools to demonstrate IGEL's solutions and to assist customers in troubleshooting issues
12. Ensure a clear and professional communication between our teams and the customer
13. Execution and pro-active preparation and follow-up of technical product presentations and workshops
14. Demonstrate our technology at industry events and tradeshows
15. Promote IGEL training offerings, additional IGEL services and IGEL Certifications
16. May assist less-experienced colleagues
17. Wide latitude for independent judgement
18. Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership to create new technical sales strategies
19. Communication of customer / market requirements to the Product Management and Development
20. Continue education by attending training sessions and reading technical documentation
21. Work through technical issues at the operating system level
22. Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL's helpdesk system
23. Manage case escalation to maintain forward movement on sales opportunities
24. Ability and willingness to travel as needed

Qualifications

Personal skills

1. Highly skilled with extensive proficiency
2. Strong written and verbal communication skills with the ability to communicate effectively with engineers, sales teams, and management
3. Strong presentation skills
4. A team player who is influential and builds good working relationships across all levels
5. Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role
6. Very good ability to understand and explain complex technical issues in an easy way
7. Ability to communicate via phone and email is required
8. Ability to listen effectively and show patience while working with customers, colleagues, and partners
9. Ability to adapt to new technologies quickly
10. Ability to work independently under minimal supervision
11. Ability to take effective notes
12. Ability to multitask effectively and work under pressure
13. Positive work ethic
14. Fluent in French and English
15. One additional language from Southern Europe preferable but not essential

Technical skills

1. Minimum of six to nine years PreSales Engineer experience required
2. Working knowledge of Linux Operating Systems
3. In-depth knowledge of IGEL's products and solutions, especially IGEL OS, the Universal Management Suite and the IGEL Cloud Gateway or other Thin Client/Endpoint operating systems is a plus
4. Working knowledge of Windows Operating Systems
5. Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments
6. Knowledge of networking concepts, including TCP/IP, DHCP, DNS, AD, etc.
7. Good understanding of the solutions offered by IGEL's technology partners

If you have any questions about the position or application process, our HR team is happy to assist.

We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives.

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on colour, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.