Senior Practice Manager, Japan Shared Delivery Team, JPN ProServe

Amazon; London; On-site; GBP 70,000 - 110,000; Full time

Job description

Senior Practice Manager, Japan Shared Delivery Team, JPN ProServe

About Amazon Web Services: Since 2006, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 105 Availability Zones within 33 geographic regions. Millions of customers-including the fastest-growing startups, largest enterprises, and leading government agencies-trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

Japan ProServe is seeking a new Senior Practice Manager, Shared Delivery Team (SDT) to lead our fast-growing AWS ProServe's delivery specialists in the Japan market. This leader will oversee the high-quality delivery of customized engagements with our largest, most strategic enterprise customers. The ideal candidate will have a background in Technology-Driven Professional Services, Management Consulting, Strategic Engagement Delivery, Workforce Planning, and Business Management/Operations, and Partner Management.

AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

Responsibilities

1. Hire and develop specialized business and technical talent in multiple specialty areas (e.g., Advisory, Engagement Management, Data/Analytics, Application Development, Security, Infrastructure, Migration).
2. Responsible for the successful delivery of projects with our most strategic customers across all specialties.
3. Oversee the high-quality delivery of customized engagements with partners and customers in the commercial and public sectors.
4. Work closely with the industry and customer-focused practice leadership to allocate new hiring requisitions by specialty supporting the market demand and planning process.
5. Collaborate with the ProServe recruiting team to optimize sourcing, interviewing, and onboarding to meet hiring demands at scale.
6. Attract and develop top talent to build high performing teams of Professional Services Delivery Consultants with superior technical depth and outstanding customer relationship skills.
7. Collaborate with our Global Specialty Practice on skills and portfolio development.
8. Enable communities and career development for technical specialties.
9. Collaborate with enterprise sales managers and practice managers to develop strong customer and partner relationships.
10. Drive a consistent project and delivery experience for our customers through our Engagement Manager community.
11. Guardianship of project delivery quality across a region, providing oversight of engagements, leading scope definition and statement of work development with customers.
12. Implement effective delivery mechanisms, including centralization, to decrease effort and increase speed for our customers achieving their business outcome.
13. Own customer feedback, corrective actions, and distribute learnings to continually increase customer satisfaction.
14. Document and use completed projects, including lessons learned, to communicate and educate the entire sales force of the Japan ProServe capability.

Minimum Requirements

1. Enterprise IT consulting and delivery experience with global Fortune 500 companies.
2. Experience leading professional services delivery teams in IT service management, cloud computing, or IT Strategy.
3. Building and leading teams at a global level.
4. Previous consulting/IT advisory services experience; technical depth and the credibility to sell complex transformational IT consulting engagements.
5. Demonstrated ability to work in ambiguity and scale systems, processes, and teams.
6. Previous experience in an organization that has built and/or sold products/platforms.
7. Ability to develop scalable/repeatable solutions across multiple lines of businesses and customers.
8. Track record of leading technical teams and ability to distill technical information to technical or non-technical customers.

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