Senior Pharmacy Production Assistant

TN United Kingdom; Ilford; On-site; GBP 10,000 - 40,000

Job description

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Client:

Division of Surgery – BHRUT NHS

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

502b4e64d6d7

Job Views:

90

Posted:

11.03.2025

Expiry Date:

25.04.2025

Job Description:

Job overview

The purpose of the Appointments and ERS Administrator is to be the point of contact for patients to book and change appointments and answer queries from patients regarding their hospital appointments. They are responsible for the management of patient appointments and should be proficient in the use of the hospital booking systems including ERS and Careflow and be prepared to be trained in all future technology.

The post holder should ensure ERS referrals and internal referrals are processed appropriately and manage and escalate any issues to your Team Leader. You will also be responsible for dealing with any text reminder service and other booking responsibilities.

Main duties of the job

The Appointments and ERS Administrator will manage patient appointments and ensure ERS referrals and internal referrals are processed appropriately. They should address and action appointment changes and requests made by the patient using the appointments phone line, the email service ‘My Appointment’ or the Envoy text messaging service. Additionally, the Appointments and ERS Administrator should support the services and Team Leads with adjustments to Outpatient clinics on the local Careflow system, including the cancellation, reduction, reinstating and/or re-profiling of clinics. All new and follow-up appointments should be processed according to the Trust policies and department procedures.

Working for our organisation

We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.

Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.

We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023.

Patients across north east London are benefitting from two new state-of-the-art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.

We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Person specification

Education/Qualifications

• Educated to GCSE level including Maths and English.

Skills/ Abilities

• Excellent telephone manner and good keyboard and typing skills.
• Knowledge of Careflow/PAS.

Experience/ Knowledge

• Previous experience in a customer service role.