Senior Pensions Administrator (DC)

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Senior Pensions Administrator (DC)

Consultant grade

Reading

Hybrid

Full Time

Permanent

XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.

Our Pensions Administration business continues to grow and we are now looking for a Pensions Administrator to join our vibrant office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in an office administration or customer service role where they have gained knowledge and experience of MS Office products.

The Role

As a Senior Pensions Administrator with XPS you will:

• Oversee the management of monthly and annual processes on the team. Ensure processes are fully monitored and completed in line with customer and legislation requirements.
• Monitor accuracy, performance, and SLAs for the team, including activity and client performances, and take action to ensure targets are met. This includes monitoring, delegating and coordinating workflow.
• Ensure standard documentation is scheme specific and incorporating them into existing procedures.
• Where appropriate participating in client meetings.
• Handle complex pensions queries, scrutinising the work of other less experienced pension administration team members.
• Sign out non-standard letters in response to client and member queries.
• Updating relevant pension administration databases and systems.
• Perform manual and automated benefits calculations.
• Helping identify any training needs across the team and assisting with developing and mentoring team members.

Your profile

Essential Criteria

• Previous pensions administration experience of Defined Contribution (DC) schemes including leavers, retirements, deaths, transfers in and transfers out.
• Experience of current pensions legislation and framework.
• IT proficient, in particular Microsoft Word, Excel & Outlook.
• Maths and English GCSE grade 4/C or equivalent.
• Confident communicator and problem solver.

What we offer:

• Competitive salary
• Participation in annual discretionary Bonus Scheme
• 25 days holiday plus flexibility to buy or sell holiday
• Flexible Bank holidays
• Pension scheme, matching contribution structure
• Healthcare cash plan
• Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
• Life Assurance cover, four times basic salary
• XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone)
• Employee Assistance Programme for you and your household
• Access to a digital GP service
• Paid volunteering day when participating in Company organised events
• Staff referral scheme when you introduce a friend to XPS

The successful candidate will need to demonstrate the following requirements:

• Right to Work confirmation
• DBS Disclosure check
• Employment or educational references covering five years
• Satisfactory credit check

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.