Senior Parts & Service Consultant (EAME)

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.

The Opportunity:

The Senior Parts & Service Consultant (EAME) will lead Rebuild/Repair workshops with EAME Dealers to drive Rebuild Standard processes with dealers.

What You Will Do:

1. Assessing Dealers Rebuild operations: Understanding Dealers Rebuild Operations and Go to Market Strategies and Recommend solutions.
2. Leading Rebuild Deep Dive Initiatives: Identifying new opportunities and creating lifecycle solutions to address unmet customer needs within CI Rebuild Models.
3. Maintaining Internal Communications: Ensuring Rebuild Deep Dives aligns with organisational changes and proactively communicating these to MBD and Product Group partners.
4. Establishing Clear Guidance to Execution of Rebuild Action Plans: Creating benchmarks to review the effectiveness of Rebuild Strategies and fostering a collaborative feedback framework.

Skills we are looking for:

1. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
2. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations.
3. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients.
4. Effective Communications: Understanding of effective communication concepts, tools and techniques.
5. Influencing: Knowledge of effective influencing tactics and strategies.
6. Problem Solving: Knowledge of approaches, tools, techniques for recognising, anticipating, and resolving organisational problems.
7. Relationship Management: Knowledge of relationship management techniques.
8. Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning.

About You:

1. You will have technical knowledge in Engines, Drive Train and Hydraulics.
2. Data driven with advanced Data analytics skills.
3. High level of communication skills both verbal and written.
4. Commercial and operational knowledge around Repairs and Rebuild sector.

Job Title: Senior Parts & Service Consultant (EAME)

Contract: Permanent

Salary: £63,500-£78,500 dependent on experience

Benefits: 27 days annual leave + bank holidays, 18% bonus, Car allowance, Flexible Buy in Benefits such as Private Medical, Healthcare, Vision & Dental schemes, Share Scheme, Contributory Pension Scheme, Free Car Parking.

Location: Desford, Peterlee or Stafford

Travel: Up to 50% international travel

Closing Date: 9th January

Job Reference: R0000285953

About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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