Senior Operations Manager

Senior Operations Manager | Sevington | JR2410_0151

Senior Operations Manager - Lead with purpose, drive excellence, and make a lasting impact.

YOUR ROLE

In this dynamic, fast-paced environment, we are seeking a Senior Operations Manager to join our team, reporting directly to the General Manager. Leveraging your strong management expertise, you will oversee the daily operations at our Sevington site, driving key priorities such as budget management, operational efficiency, and service excellence. Your role will involve close collaboration with our customers, ensuring that all performance metrics are met and KPIs are consistently achieved. You will also be responsible for managing Quality, Safety, Health, and Environmental (QSHE) standards, and ensuring full legal compliance across the operation. As a leader who values people, you will play an integral part in shaping the culture of the site, leading by example, and fostering a positive, high-performance work environment. Through coaching, communication, and a focus on continuous improvement, you'll inspire and develop your team to deliver exceptional operational performance and enhance customer service standards. This is an exciting opportunity for a motivated and skilled manager to make a significant impact, driving business excellence and operational success.

YOUR RESPONSIBILITIES

• Responsible for operational planning, co-ordinating and service delivery for Inspection Services over a 24hr/7 day operation, to meet operational deadlines.
• Decision making on budgetary issues including sign off in the absence of the General Manager.
• Prioritisation of Inspection Services activity in order to ensure customer service levels are maintained.
• Ensuring compliance of the operation to the Quality systems, industry standards and legal requirements.
• Operational decisions involving the deployment of employees and resources in consultation with Business Stream Managers with an impact on warehouse costs, employee relations and customer service.
• Plan, review and communicate operational requirements and changes across departments, so that KPI's and customer service levels are met.
• Support General Manager to manage local trade union relationships where applicable ensuring all issues are properly dealt with or escalated as required.

YOUR SKILLS AND EXPERIENCES

• Extensive management experience of operating within a commercial operation.
• Experienced in operating within multi site logistics operations.
• Experience in managing employee relations and customer/trading relations.
• Exposure to operating within a commercial environment sufficient to develop effective customer service and commercial understanding.
• People management and line management experience.

GOOD REASON TO JOIN

If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

ABOUT KUEHNE+NAGEL

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

UK Resourcing
UK.Resourcing@kuehne-nagel.com