Senior Operational Excellence Director, EMEA

What You Will Do

As a Senior Operational Excellence Director, you will be part of the EMEA Systems (Installation) Functional team and report directly into the Senior Director for EMEA Systems, supporting the Business Units across the EMEA region. You will lead the Operation Excellence Office, working with the respective Business Units and other functions, in the implementation of strategic initiatives to support Revenue Growth, Margins Expansion, Cash Improvement, Service Linkage, risk management, and project management capability.

How You Will Do It

• Develop, manage coordination and implementation of designated performance improvement initiatives and process standardization programs, to drive profitability and operational excellence within the System (Installation) Function.
• Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across the region and ensure appropriate improvement actions are in place.
• Support improvements in Field Capabilities by developing and maintaining a continuous improvement culture within operational delivery teams, focusing on installation to drive efficiency, productivity, Growth, and Profitability.
• Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all internal stakeholders are suitably engaged, risks are identified, and appropriate mitigation actions are in place to reduce/offset Risk.
• Work alongside other departments, including the operational businesses, Service department, and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc., in the coordination, implementation, and delivery of strategic initiatives.
• Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance.
• Lead the Lesson Learnt Process across EMEA, ensuring lesson learnt reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvement actions, and ensure these are disseminated across the region; ensuring that best practices are exercised.
• Support tracking and management of the contingency values within the Backlog to ensure optimum utilization.
• Support and drive the development and usage of ‘self-serve data analytics’ and process automation.
• Implement and manage the Installation Excellence auditing process for compliance and quality including but not limited to: the Bid Review process, the Handover Process between the Sales and Execution departments, Backlog review process among others.

Strategic Objectives

• Executed Gross Margin improvement
• Revenue Growth
• Cash flow improvement
• Reduce Risk within WIH
• Increase Service Linkage
• Process Compliance
• Customer Satisfaction

What We Are Looking For:

Required

• Minimum of 7 years’ experience in a leadership or operations management role ideally in a construction, building services, or related sector
• Previous change management experience across a multi-national organization
• Experience of managing/working with a wide variety of stakeholders
• An ability to influence and gain credibility quickly across a diverse business
• Ability to work across and progress multiple projects/initiatives simultaneously
• Good analytical, intellectual and problem-solving skills, using data to find issues and solutions
• Efficiency in managing priorities and adapting quickly to change
• Good collaborating and influencing skills
• Strong Project management skills
• Performance driven with strong performance management to drive continuous improvement, taking the initiative and resolving problems encountered

Preferred

• Qualification/s in Project Management (PMP, APM, Prince 2, or equivalent) desirable
• Additional language to English beneficial