Senior Officers

Do you want a customer service career where your work matters, is interesting, and helps develop your skills and CV? The Home Office is hiring Executive Officers to join their Customer Services Group.

The Customer Services Group brings together Asylum & Human Rights, His Majesty’s Passport Office, and UK Visas & Immigration. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK. We are recruiting for several areas, and each role offers full training, coaching, and support to help you achieve your best and grow in your career.

We deal with UK citizens applying for passports, as well as foreign nationals wishing to come to or stay in the country for visits, work, study, or to be with family. We also manage claims from people seeking refuge as asylum seekers.

Do you enjoy working in a fast-paced environment? If you’re an inquisitive problem-solver with a commitment to high-quality customer service, this could be the role for you. Best-fit candidates will be proficient in IT systems, have strong and clear written and verbal communication skills, and work effectively as part of a team.

Responsibilities:

1. Using complex guidance and policy to consider and make well-judged decisions on customer applications, considering a range of options.
2. Having responsibility for effective personal and team delivery.
3. Delivering against timeliness and quality targets, providing excellent customer service.
4. Developing and maintaining good working relationships with customers and both internal and external stakeholders to deliver what is required.
5. Managing team inboxes and drafting responses to correspondence and complaints.
6. Articulating complex decisions in a concise, clear manner verbally and in writing.
7. Effective management of a complex caseload.
8. Supporting colleagues to deliver performance of a high standard.
9. Lead teams to provide the best possible service to our customers and stakeholders.
10. Supporting staff in the development of their knowledge and skills.
11. Manage individuals in line with Home Office policies linked to attendance, conduct, and performance.
12. Manage the workflow of an operational team.

This is a permanent position with both part-time and full-time roles and flexible working options. Alongside your starting salary of £25,750, the Home Office contributes almost £7,000 each year towards your Civil Service pension.

Benefits include:

1. Learning and development tailored to your role.
2. An environment with flexible working options.
3. A culture encouraging inclusion and diversity.
4. A Civil Service pension with employer contribution of at least 26.6%.

Additional information:

Employment type: Full-time