Senior Network Engineer

Job Description

We're looking for a Senior Network Engineer to join our IT Infrastructure team within Connells Group. Working as part of an operationally focused team, you will be responsible for undertaking proactive and reactive monitoring of the Connells Technology Infrastructure, Platforms and various technology solutions, providing timely prevention or resolution of incidents, and appropriate escalation for major issues.

We offer a hybrid working arrangement with one day a week in our Leighton Buzzard office.

Responsibilities:

• Design, implement and/or maintain IT infrastructure components like servers, networks, and storage systems.
• Troubleshoot technical problems and ensure system uptime and performance.
• Undertake problem resolutions through the re-design of solutions to mitigate recurring incidents.
• Design and/or implement security measures to safeguard data and systems.
• Collaborate with IT operations teams to resolve infrastructure issues.
• Assess and guide in the required level of proactive monitoring and react to escalations from other IT teams to support Infrastructure Analysts.
• Log and complete allocated incident or problem tickets with appropriate level of detail.
• Assist with infrastructure capacity planning and resource allocation, incident resolutions, and change implementation.
• Provide technical expertise and leadership in support of projects where appropriate.
• Mentor and guide more junior team members.
• Identify opportunities, develop, and implement infrastructure automation and scripting solutions.

Day to Day Technical Aspects of the Role:

• Network Design and Implementation:
  • LANs, WANs and Wireless Networks: Plan, configure and optimize local area networks, wide area networks and wireless networks. Configure and optimize data centre networks using ACI.
  • Quality of Service: Ensure optimal voice quality by implementing QoS settings.
  • Telephony Systems: Design, deploy, and maintain complex telephony solutions, including both traditional PBX and modern VoIP systems.
• Advanced Troubleshooting and Support:
  • Escalation Point: Handle escalated network issues, providing expert-level troubleshooting and resolution.
  • Mentoring: Mentor junior network engineering staff, sharing your knowledge and best practices.
  • User Support: Address user needs related to network and telephony services.
• Network Security and Monitoring:
  • Security Measures: Implement security protocols, firewalls, and encryption to safeguard voice and data traffic.
  • Performance Monitoring: Proactively monitor network performance, identifying and addressing deficiencies.
• Collaboration and Project Management:
  • Cross-Functional Collaboration: Work closely with IT colleagues and other teams to assess, recommend, and implement network solutions.
  • Project Planning: Participate in network-related projects aligned with business initiatives.
• Documentation and Reporting:
  • Network Documentation: Maintain accurate records of network configurations, diagrams, and changes.

Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.