Senior Network Delivery Manager

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About Network Rail

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more!

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here.

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone!

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

To act as the strategic duty leader of the Route Control team, maximising delivery of performance across the network on a shift basis to achieve the best outcome for all operators, whilst minimising overall delay through implementation of train service contingency plans and train service management protocols. Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.

If you have lived outside of the UK in the last 3 years and have been invited to interview for this role, please notify us. For further information including residency eligibility, please contact your recruiter for more details.

About the role (External)

Key Accountabilities

1. Assume strategic command of the rail network during major safety and performance incidents acting as Rail Incident Commander where appropriate.
2. Direct communications to the Route Executive team, National Operations Centre and senior stakeholders in regard to restoration and recovery of the network.
3. Direct development and implementation of real time strategic plans to achieve recovery targets using industry resources.
4. Lead incident reviews giving appropriate consideration to customer needs, Network Rail and train operators positions and establish a system to monitor and review the implementation of recommendations and the effect on future performance.
5. Accountable for maximising performance of the network at all times and lead the restoration of the timetable for all Operators by agreeing intervention strategies.
6. Lead the dissemination of safety critical and other information. Introduce and maintain a system of recording operational safety and performance incident information in accordance with the relevant company standards, procedures and statutory requirements, to provide safety, performance and management reporting information at the required frequencies.
7. Lead and direct the route co-ordination of pre-agreed plans for event management, engineering works, weather management and other risks in order to protect the delivery of the network.
8. Oversee the on-shift control team to enable professional standards to be maintained, deliver the best balance between network availability, maintenance requirements, passenger and Train Operator needs.
9. Lead the real time response to operational security issues and incidents as well as managing the integrity of sensitive operational and security documentation.
10. Facilitate lessons learnt reviews following major or significant incidents leading to trackable actions across the industry to improve response to future incidents.

Job Skills, Experience and Qualifications

Essential
Proven strategic leadership skills.
Successful experience of and skilled in root cause analysis.
Able to demonstrate real time incident planning skills.
Excellent communication skills.
Successful experience of incident management at strategic and tactical level for stations, trains, track areas and worksites on the railway.
Successful experience of implementing emergency plans.
Holistic and geographical understanding of the railway which enables rapid management of the incident and minimises impacts more widely to the network.
Ability to build strong relationships to obtain the most appropriate advice and guidance.

Desirable
Knowledge of relevant railway industry communication systems.
In depth understanding of temporary rules and impacts of engineering work.
In depth knowledge of the operational rule book and appropriate engineering standards and legislative framework.
Operational knowledge of different stocks, engineers vehicles and signalling systems (traditional and new) across the railway.
Membership to a relevant professional association (for example Institute of the Railway Operators).

Company

Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.

From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.

We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities. As the railway becomes bigger and more technologically advanced, it’s crucial that our employees have the right skills to develop their careers and meet the challenges ahead.

We believe that investing in our people is one of the most effective ways of improving the safety, reliability and efficiency of the railway.

We also know that it’s vital to get each individual’s training programme just right. As well as helping us to meet our immediate needs, we believe this is an approach that encourages people to stay with us and develop their careers.

Your health, wellbeing and benefits

We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe, that should come first.

We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.

We have a range of benefits including:

• 28 days annual leave entitlement.
• My benefits – Our discounted online shopping site.
• A range of discounted offers including, childcare vouchers, Healthcare offers – cycle to work, healthcare club discounted membership and other benefits.
• Subsidies of up to 75% on rail and underground season tickets.
• A range of pension schemes.
• 2 weeks paid reserve leave for our Armed Forces community.

What Diversity and Inclusion means to us

‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.

Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.

Disability Confident Leader

Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.

Find out more about our recruitment process here.

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