Senior Medical Secretary Cardiology, WRH

Job Summary

An opportunity has arisen for a Senior Medical Secretary to join our Cardiology Team at Worcestershire Royal Hospital. This post is a part-time 12-month fixed-term contract, providing full secretarial support within a busy department. The successful candidate will need to be an experienced secretary who thrives on a challenge and is confident and competent at prioritising their workload efficiently. You should possess excellent typing and communication skills. Furthermore, we require a motivated individual to provide a professional service to our patients and clinical staff whilst having a working knowledge of Microsoft Word, email, and the Trust's IT systems.

If you are an experienced medical secretary, AMSPAR or equivalent, this would be an advantage.

For informal inquiries please contact Laura Preston 01905 763333. EXT 39572

Main Duties of the Job

For a detailed description of the role duties please refer to the main job description attached.

Job Purpose

To provide comprehensive administrative and audio-typing support for the Consultant Staff and their junior teams, assisting with achieving Trust and departmental objectives through liaising with relevant people and teams.

About Us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch, and Worcester.

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

1. Best services for local people
2. Best experience of care and best outcomes for our patients
3. Best use of resources
4. Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex-positive employer.

Job Responsibilities

Key Responsibilities:

All Secretaries should be able to undertake the following duties and are expected to work in teams to fulfil the requirements of the service.

1. To undertake medical audio/copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.
2. To accept enquiries from clinicians, GPs, Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role.
3. To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams.
4. To deal with all incoming correspondence, phone, fax and email in an efficient and effective way.
5. To liaise with other members of the secretarial/administration team in order to provide a co-ordinated and efficient secretarial service.
6. To support the Directorate Management Team with the administration, tracking and validation of patients' pathways to achieve the National 18-week Referral To Treatment (RTT) target.
7. To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times.
8. To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians/management as appropriate.
9. Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust/Departmental Policies.
10. To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients.
11. To undertake any other duties as may be required/appropriate by the Directorate Management Team.

Person Specification

Knowledge and Skills

Essential

• Audio typing using Digital Dictation
• In-depth working knowledge of Microsoft Office

Desirable

• Knowledge of NHS systems.

Qualifications

Essential

• GCSE English & Maths
• Recognised word processing / typing qualification
• AMSPAR

Personal Qualities

Essential

• Excellent verbal and written communication skills.
• Flexible and adaptable.
• Able to work under pressure.
• Ability to work under own initiative and part of a team.
• Highly motivated.

Experience

Essential

• Proven secretarial experience in healthcare environment.
• Experience of working in a busy office

Desirable

• NHS experience.
• Use of OASIS PAS system, Bluespier, EZ notes and Digital Dictation

Employer Details

Employer Name

Worcestershire Acute Hospitals NHS Trust
Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's Website