Senior Medical Receptionist (Mandarin Or Cantonese Speaking)

Senior Medical Receptionist (Mandarin or Cantonese Speaking)

Burwood NSW 2134, Australia

Posted Tuesday 21 January 2025 at 1:00 pm

Want to move Australia’s heart health forward? Our team is our impact and our future. Join something special at Advara HeartCare.

Our Best Starts with You

At Advara HeartCare, we’re building something important. Something special.

For more than 20 years, our Australian-owned business has developed a proud reputation based on quality outcomes and patient care. We’re the largest cardiology provider in Australia, with more than 90 centres and 100 doctors. Now, we’re on a journey to providing even better healthcare. And that means we’re creating a workplace and culture where you can truly thrive.

Join us and help move Australia’s heart health and your career forward.

Your impact, with us

As our highly valued Senior Medical Receptionist, you’ll use your skills and expertise to provide quality care to patients with a wide range of heart and cardiovascular conditions.

You will be responsible and accountable for providing and achieving a high quality, accurate and efficient reception and administrative service to the practice and its patients.

As the role is based in Burwood, the multicultural heart of the inner west, being fluent in Mandarin or Cantonese is essential.

You’ll make a meaningful impact by:

• Ensuring an absolute commitment to the delivery of professional, caring and friendly services to patients, referrers and customers with consideration to achieving quality and productivity targets as set by the business.
• Daily operational management of the front desk which includes but is not limited to general reception and administrative services for the clinic including answering phones, making and managing patient appointments, attending to phone calls and email correspondence.
• Effective diary management for multiple Doctors, incorporating consultation and testing appointments in line with utilisation targets, key performance indicators and administrative protocols for appointments, testing and hospital admissions.
• Patient invoicing including payments via Medicare and EFTPOS.
• Attention to detail and pride in delivering consistently accurate work with aptitude and integrity.

What you’ll bring

To succeed in this role, you will have:

• Demonstrated ability to provide excellent patient care and customer service, ensuring a positive experience for all.
• Proven track record of effectively working both independently and as part of a team to achieve organizational goals.
• Strong computer skills, including familiarity with Microsoft Access and the capacity to quickly adapt to medical software systems.
• Exceptional organisation and communication skills, enabling efficient teamwork within an administrative support setting.
• Outstanding phone manner and adeptness in handling various patient inquiries, reflecting a high standard of professionalism and attentiveness.
• Ability to cover other clinics when required (driver’s licence / motor vehicle would be an advantage).

We would also love you to have:

• A mindset of collaboration and continual learning. You will seize opportunities to expand your skills and expertise, and you’ll be willing to share your knowledge and experience to help our company and people thrive.

Why Advara HeartCare

We’re a values-driven organisation where every person matters. Because whatever your role here, you are our impact and you are our future.

We offer you meaningful work, a welcoming and supportive team culture, and the opportunity to help shape our journey to something that’s even better.

Your impact, with us.

At Advara HeartCare, you’ll use your skills and expertise to achieve better quality outcomes, deeper care and a bigger impact with an organisation that’s leading the way.

Your growth, with us.

Develop new knowledge and skills at the cutting edge of our industry, and progress your career in a fast-growing company that’s dedicated to what you do best.

Your voice, with us.

When you join our team, you’ll be valued and heard. Truly. We’re listening to and investing in our people more than ever before, which means you get to shape our future while building yours. Because that’s how we will all thrive.

You’ll also enjoy a range of other benefits:

• The opportunity to work for one of the most influential healthcare providers, pioneering the way for innovation in cardiac diagnostics and treatment.
• Create the work-life balance you need with flexible work arrangements and the option to purchase additional annual leave.
• Range of benefits such as 12 weeks paid parental leave.
• Work with a connected, collaborative team.
• Ongoing opportunities for further career development in the Cardiac Physiology field, with defined career pathways.

Ready to shape our future while building yours?

Join Advara HeartCare and achieve more than you ever thought possible.

We are building something important here, something special. If this sounds like something you would like to be a part of, we invite you to click "apply now" and share your interest.

Advara HeartCare is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.