Senior Marketing Manager - UK Market

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

Trustpilot is at a very exciting stage in our journey, and we’d like you to join us at this pivotal moment as we enter a new period of growth with a renewed strategic direction. This role will focus on scaling our Enterprise Marketing strategy and is critical in assisting us achieve our vision to create an independent currency of trust in the UK.

You will be a key member of the Regional Marketing team, building:

1. Brand awareness and growth by creating and managing the marketing investment and customer narrative in the UK.
2. Strategies that attract Enterprise customers and drive revenue at scale, working closely with global Marketing teams.
3. Omni-channel programs and campaigns targeting our Enterprise customers and prospects and working with our Commercial partners to optimise conversion.
4. Expertise in Enterprise marketing, market nuances, and local insight.

This role will help lead and develop our Enterprise marketing strategy to deliver value and growth in the acquisition and retention of Enterprise customers across the UK. You will be responsible for the day-to-day relationship with our Commercial teams. Alongside the Marketing Director, you will create and implement an impactful and commercially focused Enterprise marketing strategy, including Account Based Marketing (ABM), the E2E Enterprise customer journey, and lifecycle programs. You will work closely with other stakeholders in Marketing such as Digital, Product Marketing, and Performance Marketing teams to ensure an effective omnichannel approach.

What you’ll be doing:

1. Own and deliver an ‘always-on’ multi-channel Enterprise strategy with a clear focus on brand positioning, growth, and ROI across acquisition and retention.
2. A channel strategy to enlarge the reach of our Enterprise acquisition and retention marketing strategy, particularly analysing and testing new channels - including events, email, digital, and content.
3. Oversee the day-to-day ABM program, execution, and reporting, working with our agency to optimise and scale the program. This will be led and executed in collaboration with our marketing agency.
4. A close partnership with Enterprise Commercial functions to align on goals and maximise the effectiveness of campaigns.
5. Partner with marketing functions across Digital, Product & Audience, and Partner Marketing to represent the UK market in developing the value proposition, E2E customer experience, and growth levers.
6. Take full responsibility for each of your campaigns; delivering on time and on budget, with clear ROI or other metrics.

Who you are:

1. Proven experience in a B2B marketing role, specialising in Enterprise marketing spanning demand generation and lifecycle marketing.
2. Ability to operate in a high-performance, commercial environment and endeavor to continuously learn and improve.
3. Proven experience in building and executing B2B campaigns in a SaaS business - with demonstrable strong ROI.
4. Continual focus on customer-centric, data-driven insights to drive decisions to improve business performance.
5. A hands-on methodology that effectively addresses both high-level strategy and ground-level tactics.
6. Hands-on knowledge of a marketing automation platform, CRM systems, and digital platforms.
7. Displays a lively approach, with an inclination towards positive action and taking ownership.
8. Solid stakeholder management skills and the ability to influence others - regardless of seniority or department.

What’s in it for you:

1. A range of flexible working options to dedicate time to what matters to you (this role will be hybrid with a minimum 2 days per week in the London office).
2. Competitive compensation package + bonus.
3. 25 days holiday per year, increasing to 28 days after 2 years of employment.
4. Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
5. Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
6. Pension and life insurance.
7. Health cash plan, online GP, 24/7, Employee Assistance Plan.
8. Full access to Headspace, a popular mindfulness app to promote positive mental health.
9. Paid parental leave.
10. Season ticket loan and a cycle-to-work scheme.
11. Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
12. Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
13. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
14. Independent financial advice and free standard professional mortgage broker advice.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.