Senior Marketing Communications Executive

About Our Client

The client is a purpose-led consumer finance business, based in the city of London. They are looking to hire a Senior Marketing Communications Executive into their growing team. The role is hybrid with 3 days working in the London office.

Job Description

Key Responsibilities:
You'll be part of the fast-paced Customer Marketing Team which is responsible for designing and delivering marketing strategies, propositions, and core customer communications.

As a Senior Marketing Communications Executive, you will play a key role in the delivery of high-quality communications that resonate with over 800,000 customers and drive behaviour change. You'll be an integral part of our Customer Marketing team, reporting directly to one of our Marketing Managers.

You will be responsible for supporting the execution of our broader marketing strategy, delivering at pace. You will collaborate with the Marketing Manager to create a contact strategy that aligns with our goals and drives customer engagement. This includes writing and editing copy and delivering excellent communications plans across print and digital channels such as publications, letters, website content, and emails.

You will ensure that all customer communications are clear, compelling, and align with our brand's style and tone of voice. By doing so, you'll help enhance our customer experience, increase satisfaction, and foster advocacy among our customer base.

A key player in a variety of change initiatives, you'll deliver communication strategies that respond to customer insights and Scheme policy changes. Your work will be essential in ensuring that our customers and prospects stay informed, feel supported, and are equipped to make the most of what they are getting out of the business.

The Successful Applicant

The successful candidate:

• Exceptional copywriting and editing abilities
• Strong written and verbal skills
• Keen attention to detail and accuracy
• You are someone who is curious and a natural problem-solver
• Proficient in Microsoft Office
• Able to prioritise tasks and manage tight deadlines
• Comfortable working in a dynamic, fast-paced environment
• Creative thinker who can bring fresh ideas to the table
• Experience managing external suppliers and agencies
• Strong passion for high-quality stakeholder management
• Excellent time management, organisation, and problem-solving skills
• Will have worked in a B2C industry, consumer financial services, or other

What's on Offer

Competitive.