Senior Market Manager, Europe

Trip.com Travel Singapore Pte; London; On-site; GBP 40,000 - 80,000

Job description

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About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travelers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands.

The Role

The Senior Market Manager is responsible for developing and maintaining a high-quality portfolio of competitive hotel and property products for Trip.com's global traveler base. This role involves working with lodging partners within an assigned territory to maximize market production potential.

In this Role, you'll get to:

1. Partnership Development: Build and sustain strong partnerships in a strategic territory by providing data insights and consulting services (e.g., revenue management, marketing opportunities).
2. Strategic Influence: Develop relationships with C-Suite and GMs to influence at a strategic level.
3. Optimization: Ensure partner hotels' products (content, rates, availability) are optimized on Trip.com sites to maximize customer conversion.
4. Rate and Availability Management: Secure additional lodging rates and availability during high demand periods.
5. Promotions: Secure seasonal deals and promotions to support Trip.com's merchandising and marketing efforts.
6. Engagement Promotion: Promote hotel partners' engagement with Trip.com's suite of tools and opportunities.
7. Market Representation: Represent Trip.com in assigned markets and establish relationships with key local influencers.
8. Collaboration: Work with internal stakeholders to execute business initiatives and drive market strategy.
9. Process Improvement: Provide input to senior management on scalable solutions to improve process efficiencies.
10. Coaching: Coach colleagues on best practices.
11. Self-Learning: Engage in regular self-learning to improve skills.
12. Project Management: Direct internal or regional projects as required.
13. KPI Execution: Execute effectively based on KPI metrics.
14. Commercial Initiatives: Perform in-market commercial initiatives such as seminars, webinars, and partner roundtables.
15. Travel: Travel for partner visits 20-30% of the time.

What you'll Need to Succeed:

1. 5+ years of experience in account management, partner/client success, consultative sales, or related field.
2. Experience in influencing at scale.
3. Native in English.
4. Passionate about travel.
5. Ability to work autonomously and collaboratively.
6. Strong appetite for innovative technology and data-driven decision-making.
7. Effective prioritization and multi-tasking skills.
8. Strong organizational and time management skills.
9. Resilience in testing situations.
10. Clear and persuasive communication skills.
11. Analytical skills with market trends, partner performance, and competitor analysis.
12. Demonstrated value proposition of partnering with Trip.com.
13. Growth mindset and openness to feedback.
14. Strong negotiation skills.
15. Relationship-building skills.
16. Drive for results.
17. Presentation and storytelling skills.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace.

What's more?

1. Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
2. Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path.
3. We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
4. We encourage flexible work arrangements.
5. Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com.

Have a good trip, and see you soon!