Senior Manager - Technical Delivery Lead

Senior Manager - Technical Delivery Lead

Job Details

Salary: Competitive
Hours: Full Time
Location: Hybrid working - The VHQ Crawley
Contract: Permanent
Closing Date: 9th September 2024

In a nutshell

Join us as a Senior Manager - Technical Delivery Lead, leading a team providing comprehensive technical support and oversight to project managers and business analysts across various projects and programmes within Enterprise Transformation. A key technical contact in steering committee meetings, driving technical excellence, mitigating risks, and ensuring alignment with the airline's strategic goals and technology roadmaps. Work closely with cross-functional teams to foster innovation and enhance operational efficiency through technology.

In this role, you will collaborate extensively with business owners, including those at the CEO, EVP, and SVP levels, offering significant technical expertise and high-quality programme and project delivery. You will work together with architects, data specialists, and other delivery stakeholders to ensure seamless technical implementations and uninterrupted operations.

Additionally, the Technical Delivery Lead will mentor and support Project Managers and Programme Managers on technical delivery aspects of their plans, cultivating a highly engaged, performance-driven culture of continuous improvement and people development.

Day to day

• Contribute technical recommendations to projects and programmes and assume responsibility for technical direction in collaboration with other technology teams, including architecture, infrastructure, service, security, and applications.
• Provide expert technical guidance and support to project managers and business analysts across all projects and programmes ensuring seamless transition into operational and reacceptance.
• Facilitate the Portfolio Governance Board to ensure successful delivery, engaging with stakeholder groups including SVP and EVP audiences.
• Manage strategic agreements for contingent workers and professional services to ensure alignment with business objectives.
• Manage stakeholder expectations during delivery, highlighting variances to the original plan and escalating as needed, proactively resolving conflicts.
• Contribute and enforce technical delivery standards and best practices across all projects and programmes.
• Conduct regular audits and reviews to ensure compliance with technical specifications and quality standards.
• Identify, assess, and manage delivery technical risks associated with projects and programmes.
• Develop contingency plans to address potential delivery technical challenges and ensure continuity.
• Track key performance indicators (KPIs) to measure the success and impact of delivery technical solutions.

About you

• Proven senior experience in technical delivery management, preferably within the airline industry or a similar highly regulated environment.
• A bachelor's degree in computer science, Information Technology, or a related field is required; equivalent demonstrable experience will also be considered.
• ITIL qualification required; equivalent demonstrable experience will also be considered.
• Project Management Professional (PMP) qualification or equivalent experience.
• Demonstrable experience in delivering large-scale technical projects within the airline or transportation industry.
• Strong technical background with experience in modern software, API/event-based architectures, systems integration, and infrastructure management.
• Evidence of presenting technical information to non-technical colleagues coherently.
• Strong leadership, team management, and interpersonal skills, with the ability to motivate, inspire, and influence others.
• Experience working with global and cross-functional teams across multiple domains and geographies.

Our recipe for leadership

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Be yourself

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. We encourage you to let us know if you'd like a little extra help with your application or if you have any individual requirements at any stage along your recruitment journey. We are here to support you.