Senior Manager, Solutions Engineering

Join the team as Twilio’s next Manager of Solutions Engineering!

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalised customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionise how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

Twilio is seeking a technical leader for a team of Solutions Engineers in our Twilio Communications business. In this role, you will report to the Solutions Engineering Director, EMEA. We support some of the largest and fastest growing companies in the world, spanning industries such as marketing, business automation, and customer care. Twilions on the Solutions Engineering team are experts in the CPaaS or CCaaS space and act as key members of our go-to-market teams in developing and optimising business critical customer engagement use cases with Twilio products. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams.

You will manage a team of Solutions Engineers and be accountable for their development, performance, and operating model within the go-to-market organisation.

Responsibilities

In this role, you’ll:

• Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base.
• Work across functions to ensure collaboration for shared goals and appropriate capacity for your team.
• Build and roll out programs that enable the Solutions Engineers to scalably accelerate our funnel.
• Attract, develop, and motivate a team of hard-working Solutions Engineers, continually educating your team and seeking innovative solutions for improving your team. Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis.
• Lead the technical strategy, determine what role Solutions Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results – use data to communicate results and make decisions.
• Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus.
• Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and every single other department as necessary to make our customers successful on our platform.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years of relevant work experience within the SaaS or CPaaS industry, inclusive of BS in Computer Science or equivalent software engineering experience.
• 3+ years of previous people leadership experience or equivalent experience as a senior individual contributor / lead.
• Proven track record of building high performance teams and leading by example.
• Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organisational levels.
• A hands-on approach to problem solving. Always ready to handle customer blocking issues and work opportunities directly alongside your team.
• A strong understanding of the developer adoption cycle, as well as experience in the technology areas relevant to Twilio’s market: contact centre, IP-based telephony, messaging, real-time communications, security, authentication, email, scaling web and mobile applications.
• Tech-savvy leaders, experience with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Experience with sales methodologies.
• Cross-functional experience in pre-sales or post-sales technical consulting, software engineering, or product management is a plus.
• Comfortable with ambiguity with a proven ability to proactively solve problems.

Location

This role will be remote and based in the UK

Travel

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

Twilio is proud to be an equal opportunity employer.