Senior Manager, ServiceNow HR

The Opportunity

Are you ready to make your mark as part of our Global HRIS team? Then you’ve come to the right place. At White & Case, we’ll support you, give you responsibility and welcome you as an integral member of our diverse, international team from day one.

The Global HR Operations team, consisting of professionals worldwide, delivers best practice HR processes supporting the employee value proposition and business strategy through advanced HR systems and tools. Recently, the team has shifted to a strategic focus on user experience and service delivery. As part of the Firm’s 2025 strategy, the People team is investing in system development and integration, including a multi-year program to replace systems of record and refine other systems to align with the Firm’s vision.

The Senior Manager, ServiceNow HR, acts as the Product Owner, leading its delivery within the HR function. Responsibilities include managing the program backlog, reporting progress, driving user engagement, and measuring ROI. This role ensures smooth operations of tools and technology, including Shared Services in Manila, and oversees change requests and the deployment roadmap. With extensive HRIS expertise, the Senior Manager focuses on continuous improvement and stakeholder collaboration to solve complex problems.

Key Responsibilities

• Collaborating with HR teams to understand requirements, prioritise the program backlog, and ensure timely delivery of features.
• Driving ServiceNow adoption within HR and across the Firm, making it the central point for all HR services and activities.
• Reporting progress to senior leadership, providing regular updates, and communicating risks.
• Assisting with integrating ServiceNow with Workday to streamline processes, increase automation, and improve data accuracy.
• Managing the HR Service Catalogue and Knowledge Base, ensuring they are current, and providing training to promote ServiceNow adoption.

Qualifications and Skills

• Demonstrable experience in product management and HR Shared Services, with ServiceNow (HRSD) experience; integration with Workday is a plus.
• Strong project management, organisational, and problem-solving skills.
• Excellent communication and interpersonal skills, effective with stakeholders at all levels.
• Ability to work independently, manage multiple tasks, and operate in international and remote-work environments.
• Experience in process improvement, performance analysis, standards definition & governance, and documentation management.
• Experience working internationally and cross-culturally, influencing across hierarchical lines.

What We Offer

When you join us, you’ll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values—to be pioneering, united and human—and we believe that you’ll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential.

We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a business development professional, and our benefits are designed to support your changing needs and priorities across different life stages.

About White & Case

We are a global law firm with longstanding offices in the markets that matter today. Our on-the-ground experience, our cross-border integration and our depth of local, US and English-qualified lawyers help our clients work with confidence in any one market or across many.

Location and Reporting

This role is based in our London office, and reports into the Associate Director, HRIS. Our standard office hours are 09:30-18:00, with a current requirement for 3 days in the office per week.

Firm Benefits

We offer a flexible range of benefits, services and programmes designed to help support your lifestyle requirements. Some of the benefits currently available include:

• Private medical insurance.
• Pension plan with matched employer contribution up to 7.5%.
• Yearly wellbeing fund.
• Income protection.
• Holiday purchase.
• Life insurance.
• Critical Illness insurance.
• Private GP services.
• Travel insurance.
• Dental coverage.
• Cycle to work.
• Holiday purchase (available during annual enrolment).

Equal Opportunity Statement

White & Case is committed to creating a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or accommodation to participate in our application and/or interview process, please email the recruiting contact listed for the relevant position. We are a Disability Confident (Committed) Employer. We will be happy to work with you.