Senior Manager, Operational Support

Role Overview

Sodexo Live! is seeking aSenior Manager, Operational Excellenceto join our team!

Our airport lounges are dedicated spaces for passengers to relax and rejuvenate while awaiting their next adventure. Join our team of experience-makers and food fanatics and be part of creating memorable experiences!

What You'll Do

• Travel between 60-80% between airport lounge portfolios;
• Lead efforts to improve food and beverage business operations across the airline lounge segment, with the goal of increasing efficiencies, improving workflow, and mitigating operational risks;
• Identify opportunities for improvement and optimization to reduce waste and inefficiencies;
• Develop relationships with portfolio leaders, unit leaders, and subject matter experts to promote improvement initiatives and adoption to change;
• Provide operational guidance incorporating policy, protocol, and systems;
• Support operational excellence through back of house fundamentals and structures;
• Identify opportunities for continuous improvement.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What You Bring

• Possess a background in high-end or luxury food and beverage operations;
• Have experience working with FOH/BOH, up to interaction with high-level, luxury clients in a guest-centric environment;
• Have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;
• Possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high level of customer service;
• Exhibit flexibility to take on additional responsibilities as needed.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 5 years

Minimum Functional Experience - 3 years in operations, operations support, or a related field