Senior Manager, Medical Operations & Public Health

Job Description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

About Us

Royal Caribbean Group is the world’s largest cruise line, having a record-breaking year and launching not one but TWO brand new ships in 2024, including a brand-new class of ship in Icon of the Seas! It couldn’t be a more exciting time to join a global business that is blazing a trail in the travel industry right now.

With our 3 brands Royal Caribbean International, Celebrity Cruises & Silversea we have ships in South America, Europe, Asia, Australia, and several North American markets beyond our headquarters in Miami, FL. We cover the globe. No matter where our guests want to go, Royal Caribbean Group has a ship that can deliver a world-class vacation.

At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. You get to work both independently and as part of a collaborative and dynamic international team. We are passionate, we are innovative, and we are unstoppable.

Position Summary:

A licensed medical doctor with ample experience in shipboard maritime medicine who will be responsible to provide medical support to the operation of the designated medical teams, as well as liaise and engage with senior level colleagues in hotel and maritime operations, local and regional government officials, and leaders of other external organizations, as needed. The support to the shipboard medical teams includes but is not limited to providing guidance to the doctors on the ships via emails, phone calls and coverage of the help line. This position does not make clinical decisions on the treatment of patients at any time or under any circumstances. Shoreside doctors provide guidance and leadership to the shipboard doctors. The final decision on the treatment of any patient, including the need to evacuate a patient relies on the ship’s doctor(s).

Essential Responsibilities & Duties

1. Provide medical advisory services to shipboard doctors across all Royal Caribbean Group brands.
2. Provide guidance to the shipboard doctors on the disembarkation of patients such as the pertinence to proceed with a shoreside referral, end of contract referral or medical sign off.
3. Provide guidance to the shipboard doctors on the procedures to evacuate a person from a ship.
4. Guide shipboard doctors on the procedures to sign off a crew member and provide medical end of contract referrals.
5. Provide advice and/or guidance on differential diagnoses, coordination of care, and care/treatment support, as needed (shoreside doctors do not make direct patient care decisions).
6. Participate in the review process of surgical treatments for crew members, ensuring appropriate clinical documentation and explanation of need for the requested surgical procedure.
7. Support crew wellness programs.
8. Provide regular, periodic on-call coverage for the helpline in support of the shipboard medical teams.
9. Provide medical consultation and guidance, with the shoreside Public Health team, to shipboard medical teams for onboard crew infectious diseases cases and outbreaks.
10. Support and facilitate, as needed, shipboard infectious disease vaccination programs, including influenza and SARS-CoV-2, as needed.
11. Review pre-employment/re-employment physicals of new/returning crew, as needed.
12. Deploy to ships in situations of illness outbreaks or emergency coverage needs (must maintain credentials to work onboard).
13. Provide medical consultation and support for onboard crew infectious diseases outbreaks and individual cases of infection, such as chicken pox, measles or tuberculosis.
14. Support Crew Medical and Risk Management teams to ensure effective review and management of medical cases.
15. Support and provide, as needed, medical team training and education.
16. Provide input on the performance evaluations of shipboard medical.
17. Perform other duties as required.
18. Serve as primary liaison with Health Authorities and engage with other government officials, as needed to support and advance RCG’s success.
19. Travel with Public Health Authorities for ship inspections, as needed.
20. Support recruitment of doctors and nurses.
21. Assess capabilities of and establish relationships with medical facilities in relevant Asian ports.

Qualifications

• Licensed Medical Doctor
• Experience as a shipboard Senior Doctor for at least 5 years.
• Ten (10) years, minimum, of experience as a medical practitioner.
• Familiarity and comfort with data collection, review and analysis.
• Understanding of performance and outcomes measures and their application to driving improved performance and quality.
• Ability to travel to ships to provide onsite support and management, as needed.

Knowledge and Skills

• Ability to motivate multifunctional team and lead remotely.
• Cross-cultural sensitivity.
• Excellent verbal and written communication skills.
• Fluent in English.
• Skilled in word processing, spreadsheets and presentation software.

Physical Demands:

While performing job functions the employee is regularly required to sit, stand, walk, climb, kneel, crouch and crawl. Additionally the employee is required to write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, work aboard ships and may travel to other office locations. Able to lift, push, pull or move 10-15 pounds and occasionally 25 pounds. The employee is required to walk to the dock, ascend and descend the vessel. This position regularly travels domestically and internationally. Visual requirements include distant, close and vision, and ability to adjust focus.

Work Environment:

The environment includes work inside/outside the office, travel to other offices, as well as domestic, international, and shipboard travel. A high noise level is possible if visiting shipboard or offsite locations. Ability to travel an estimated 60% of the time. This position requires the ability to work in both an office and marine (ship) environment. As mentioned before, this position requires an office space where private conversations can take place in order to protect the confidentiality of our patients.

What we Offer: At Royal Caribbean Group, we are client-centric but put people first. We have a culture where everyone is trusted and valued in equal measure, whatever your role in the company. We are propelled by people. Our employees and crew are the driving force behind our success. Our aim is to recruit, develop and retain world class people, who come to Royal Caribbean to do the best work of their careers.

We are committed to employee development, and you will have the opportunity to learn from some of the most experienced people in the business. We regularly reward and promote success, encouraging staff to take on new challenges and responsibilities to aid progression.

Our remuneration package includes our competitive pension, private healthcare, life assurance cover to name a few. In addition, every permanent member of staff that works at Royal Caribbean is eligible for our cruise request program and friends & family cruise discounts.

With good transport links to our modern offices in Surrey, we have plenty of free parking, a free shuttle bus from the train station, on-site restaurant, and on-site gym. We take a flexible approach to work. We currently work a combination of days in the office and work from home.

Come join the team - Journey with us, succeed with us, grow with us.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.

Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon.