Senior Manager - Legal Managed Services (Contracting Solution Delivery Lead)

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Job description

Senior Manager - Legal Managed Services (Contracting Solution Delivery Lead)

Reports to: Director, Legal Managed Services

Location: UK (Travel Required)

Role Summary:

The Senior Manager supports the Director by managing and delivering complex client transitions and transformations in contracting services from pre-sales through transition and implementation. Under the Director's guidance, you will lead detailed aspects of the sales and transition phases, including process mapping, pricing structure development, technology requirement confirmation, and RFP response preparation.

Key Responsibilities:

1. Developing detailed process maps and optimised future-state solutions
2. Confirming technology requirements (CLM, Gen-AI), managing data migration and integration
3. Developing pricing structures and contributing to proposal and pitch material creation
4. Stakeholder engagement and conflict resolution
5. Coordinating internal mobilisation teams (operations, HR, tech)
6. Project governance, status reporting, and risk management
7. Assisting in strategic client pursuits
8. Leading or contributing to the development of pricing models using internal calculators, including modelling delivery costs, team structure variations across geographies, inflation, FX fluctuations, and technology implications over multi-year terms
9. Aligning pricing strategy with opportunity goals, including consideration of outcome-based or value-linked pricing models

Qualifications:

1. Demonstrated experience across the managed services lifecycle, including pre-engagement (sales), contracting, and service delivery phases
2. Experienced in managing transitions in legal managed services or contracting engagements
3. Background in consulting, outsourcing, or transformation projects
4. Strong project management skills and excellent stakeholder engagement
5. Bachelor's degree required, MBA or equivalent postgraduate qualification (e.g. MSc in Management, Law, or Legal Technology) advantageous