Senior Manager, Continuous Improvement

Job Description

Are you a strategic leader passionate about driving innovation? Join our global Consumer and Shopper Engagement department and lead the transformation of our continuous improvement culture. You'll work across global teams to deliver data-driven improvements that enhance productivity and consumer engagement. If you're ready to inspire change and make a global impact, we want to hear from you!

This role is based in Slough, UK. No relocation assistance will be offered.

Core Responsibilities

• Embed a culture of continuous improvement in the Consumer & Shopper Engagement (CSE) department by inspiring employees at all levels.
• Develop and implement a comprehensive continuous improvement strategy.
• Focus on data-driven, measurable productivity improvements and cost savings aligned with departmental goals, key success metrics and broader LEGO Group strategies.
• Partner with cross-functional teams and other CI experts to set up collaborative ways of working.
• Utilise CI expertise in planning and prioritisation processes to optimize the use of technology and resources and guide future investment decisions.

Do you have what it takes?

• Proven leadership experience in continuous improvement, ideally in a contact centre environment.
• A subject matter expert experienced in successfully implementing continuous improvement and process methodologies at scale (e.g. Agile, Scrum, Lean).
• Strong analytical skills with knowledge of contact centre systems and data programs (e.g. Salesforce, Adobe Analytics).
• Outstanding collaboration and stakeholder management skills.
• Excellent communication skills with the ability to articulate complex concepts in an engaging way.
• Results oriented and able to craft clear and focused strategy to achieve success metrics.

What’s in it for you?

Here is what you can expect:

• Family Care Leave - Enhanced paid leave options for important times.
• Insurances – Life and disability insurance for all colleagues.
• Wellbeing - Resources and benefits to nurture physical and mental wellbeing.
• Colleague Discount – Generous colleague discount from day 1.
• Bonus - Reward through our bonus scheme when goals are reached.
• Workplace - Assigned primary workplace location with a hybrid work policy.

The LEGO Group is committed to equal employment opportunity and encourages applicants from all backgrounds to apply for roles in our team.

Thank you for sharing our global commitment to Children’s Rights.

Join the LEGO team today.