Senior Large Loss Claims Technician

Are you keen to work somewhere that’s stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!

We are looking for a Senior Large Loss Claims Technician to join us at INSHUR! Our head office is based in sunny Brighton (sea, chips, and seagulls included), and our company embraces a flexible working model, allowing us to hire the best person for the job. You’ll have the opportunity to work remotely, while also connecting with your colleagues at our Brighton office on occasions for training and events.

Supported by (and reporting to) the Claims Manager, you'll be joining a friendly team of claims professionals who thrive on delivering exceptional service to INSHUR customers.

We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride.

You’ll love it here if:

1. You’re ambitious and want to grow in an environment where your impact is recognised and rewarded.
2. You value ownership—making decisions, driving outcomes, and learning through doing.
3. You value a solicitor who takes the time to explain the 'why' behind their legal advice, not 'what’ you do next.
4. You’re excited by structured support, strong training, and the freedom to play to your strengths while developing new ones.
5. You believe in full claims ownership (gradle to grave) and want to see the real impact of your work.

You may not enjoy working here if:

1. You prefer rigid roles, minimal collaboration, or being told exactly what to do.
2. You’re uncomfortable owning decisions or navigating high-value, complex claims.
3. You find a performance-driven, fast-paced environment overwhelming.

What you'll do

This Senior Large Loss Claims Technician role could be a great fit for a legal executive, solicitor, or experienced large loss specialist looking to take full ownership of complex motor claims. You will be responsible for mitigating against claims leakage through the experienced and proficient handling of high-value motor claims—mainly in excess of £50,000—and managing litigation across a portfolio of complex cases. Assessing liability accurately in these large loss motor claims is essential to achieving successful outcomes.

You’ll be working on:

• Gradle-to-grave claims handling across all coverages and damages
• Assessing liability and determining strategy for claims over £50k
• Stepping into an existing portfolio and integrating into the current environment
• Supporting and guiding others, while managing your own workload
• Delivering solutions that meet customer outcomes and expectations
• Risk-balanced decision-making: pay, reserve, or escalate as appropriate

We don’t have a definite checklist of skills – our hiring process is much more about aptitude and passion than ticking boxes. So don’t worry if you haven’t used a particular tool or checked off all the listed skills and experience.

We'd love to hear from you if you have:

1. Exceptional Communication and Presentation Skills: Ability to clearly articulate ideas and strategies to diverse stakeholders.
2. Handling Experience: Adaptability to manage gradle-to-grave claims across varying coverages, including Bodily Injury (BI), Credit Hire, and Property damage.
3. Legal and Claims Expertise: Deep knowledge and hands-on experience managing litigation in a legal exec, solicitor, or large loss specialist capacity.
4. Liability Assessment Experience: Proven ability to assess liability in complex large loss motor claims and make defensible, strategic decisions.
5. Attention to Detail & Task Management: Proven ability to independently manage tasks, stay structured, and provide support to the team.
6. Customer-Focused Problem Solving: Commitment to delivering tailored solutions aligned with customer outcomes and expectations.
7. Proactive Decision-Making: Comfortable taking a forward-thinking, assertive approach rather than waiting to react—driving strong claim outcomes and reducing leakage.

What to expect from the process:

1. Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience.
2. First Interview: 60-minute video call to test your technical knowledge and team fit with the Head of Claims and People Team.
3. Final Stage: 90-minute in-person assessment involving a scenario-based task and team fit interview.

We encourage you to ask questions about the role and the company throughout the hiring process. We believe that this is as much an opportunity for you to interview us as it is for us to interview you.

What we offer

We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:

• 30 days of holiday annually, plus bank holidays
• Private healthcare for you and your family, including pre-existing conditions
• Life insurance at 3x your salary
• 13 weeks parental leave at full pay for new parents
• Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax
• Ride to work scheme
• Workplace pension scheme to help you save for retirement
• Flexible working hours to suit your lifestyle
• £500 annual personal training allowance plus regular learning opportunities on a variety of topics
• £40 monthly wellbeing to keep you healthy
• 24/7 Employee Assistance Program, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more

It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.

About Us

INSHUR is the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers.

Cutting edge technology & deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber, Amazon, Bolt, FREENOW and OLA, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise.

Backed by some of the most forward-thinking VC’s including Viola Growth, JVP, Munich Re, Viola Fintech, MTech Capital, Antler, and MS&AD, we have secured over $70 million in funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.

As a global team of around 250 people based across the US, UK, and the Netherlands, we value:

1. Generosity, inclusivity, open-mindedness, and diversity
2. Delivering great results and learning in the open
3. Freedom to make long-term, high-impact decisions
4. The wellbeing of our teammates and the people around us

And… Enjoying the ride!

Equal opportunities

At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We’re passionate about creating equal opportunities and making the tech industry a better place for all and we don’t discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.

As of July 2024, our team consists of 43% women, 26% from BAME or BIPOC backgrounds, and 13% LGBTQ+. We proudly represent 29 nationalities and span multiple generations, including Baby Boomers, Gen X, Millennials, and Gen Z. We’re proud to have been recognised for Diversity and Inclusion by the British Insurance Awards.

We recognise that early-stage companies often hire people similar to the existing team—something we’ve worked hard to overcome. We follow a structured hiring process and ensure our interview teams are trained to foster inclusivity and equity.

Our Brighton office is child-friendly, dog-friendly, and fully wheelchair-accessible.

While this position is advertised as full-time, we’re flexible on specific arrangements and happy to discuss options like part-time, job-sharing, or other flexible work setups for the right candidate.

If you need any adjustments during the interview process, please let us know, and we’ll do our best to accommodate your needs.