Senior IT Technician - Education Sector

• Type: Permanent

Senior IT Support Technician - Education Sector
Remote & On-Site (Nottingham, Leicester or Mansfield Area)
Salary - £28-35k + Bens
Driving Licence is required for this role.

Environment: 1st - 3rd line Support, Office365, Servers, On Prem, Installation, Maintenance, Support, Meraki Wifi, Google Workspace, Cisco, Good All Rounder.

My client is a small, close-knit team that supports each other across all aspects of their business to deliver outstanding IT services to their customers across the Care Home, Education and Public Sectors.

They are looking for an additional Senior IT Support Technician who is a self-starter, highly motivated, and capable of working autonomously to join this dynamic team.

Day to Day Duties:

1. Provide comprehensive IT support across all areas, covering 1st, 2nd, and 3rd line issues
2. Manage and troubleshoot Google Workspace and Microsoft 365 environments
3. Maintain and support servers, hypervisors, and on-premises infrastructure
4. Install and manage network infrastructure, including switches, routers, and firewalls
5. Configure and manage Wi-Fi networks through cloud controllers (e.g., Meraki, UniFi, Aruba)
6. Set up and deploy devices, both manually and using MDM solutions (e.g., Intune, Jamf, Google Admin Console)
7. Work on data patching and cable termination (advantageous but not essential)
8. Interpret project documentation and carry out assigned work packages
9. Support IT project delivery, ensuring tasks are completed within scope and deadlines
10. Liaise with third-party service providers to ensure swift resolution of issues
11. Follow established procedures and processes to maintain service integrity and operational transparency.

Experiences Required:

1. Experience working across multiple levels of IT support ideally in the Education or Public Sector
2. A strong, tenacious attitude towards troubleshooting and ticket resolution
3. A full, clean UK driving licence and access to a car (essential)
4. Ability to travel to customer sites across the Midlands and nationally
5. Relevant IT qualifications, such as:
1. Microsoft certifications (e.g., Microsoft 365 Certified, Azure Fundamentals, or equivalent)
2. Networking qualifications (e.g., CompTIA Network+, CCNA, or equivalent)
6. Experience with network installation, configuration, and management
7. Experience with MDM solutions for device deployment and management
8. Experience interpreting project documentation and delivering work packages
9. Project management experience (advantageous but not essential)
10. Enhanced DBS clearance (required due to work with schools - to be completed as a condition of employment)

What the company offers:

1. Flexible remote-based role with varied on-site visits
2. Opportunity to work across a broad range of IT systems and infrastructure
3. Be part of a supportive, collaborative team

If you're ready to take on a role where no two days are the same and have the drive to deliver top-tier IT support, Apply now for more details.