Senior IT Technician

An experienced Senior IT Technician is needed to join our team at Levett Consultancy on a full-time permanent basis.
We are excited to be recruiting for a Senior IT Technician, providing 2nd line technical support for our UK customer base, working from our Ongar (near Chelmsford) and Ipswich offices. This role offers an opportunity to deepen your expertise in Google and Microsoft technologies within a challenging and rewarding environment.

About Us: Levett Consultancy is a dynamic SME specialising in driving digital transformation through cloud technology. As Microsoft and Google Partners, we deliver exceptional IT solutions, fostering long-term partnerships and empowering organisations. Our collaborative and innovative culture is guided by our core principle: "Keeping Technology Simple." Our offices in Ongar and Ipswich provide professional working environments where you'll collaborate with our talented team while building strong relationships with our clients. This is an excellent opportunity to progress your career with a well-established company!

Ideal Candidate Profile: We seek a proactive, communicative individual with diverse technical skills and a passion for exceeding customer expectations. The position is ideally suited to a 1st line technician wanting to progress their IT career.

Essential Experience, Skills, and Knowledge:

1. Minimum 3 years of 1st/2nd line support experience with strong troubleshooting abilities
2. Proficiency with ITIL service desks for effective ticket management
3. Strong experience with Windows Server including Active Directory, Group Policy, DNS, and DHCP
4. Experience supporting various client devices including Windows, Apple, and ChromeOS
5. Solid understanding of LAN, WAN, and Wi-Fi environments
6. Ability to efficiently troubleshoot and resolve software and hardware issues
7. Experience managing Google Workspace and Microsoft 365 environments
8. Experience configuring and installing network printers and other hardware
9. Experience in an education setting is desirable but not essential

Personal Qualities:

1. Team player with a customer-centric approach
2. Strong problem-solving and communication skills
3. Organised, adaptable, and goal-oriented
4. Eagerness for continuous learning

Desirable Qualifications (Minimum Two):

1. CompTIA A+
2. CompTIA Network+
3. Google Workspace Administrator
4. Google Workspace Deployment Specialist
5. Microsoft Certified Expert/Associate
6. CCNP Routing & Switching
7. Sophos Certified Engineer

Benefits:

1. Competitive salary between £25,000 - £27,000 per annum
2. Comprehensive company-funded training tailored to your development
3. 35-hour working week
4. Company pension scheme
5. Health care benefits
6. Professional development opportunities
7. Collaborative and innovative working culture
8. Opportunity to work with leading cloud technologies

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.