Senior IT Support Technician

Austin Fraser; Caerphilly; On-site; GBP 30,000 - 33,000; Full time

Job description

Senior IT Support Technician
Caerphilly
Salary: £30,000 - £33,000 + Benefits (Pension, Healthcare & training)

Are you an experienced IT professional with a passion for delivering excellent technical support and maintaining robust IT systems? We're looking for a Senior IT Support Technician to join our clients team and play a key role in managing and optimising their IT infrastructure.

About the Role

You'll be responsible for supporting and maintaining hardware, desktops, servers, and network systems both on-premise and in the cloud. This is an all-encompassing IT role, providing hands-on technical support, managing the IT service desk, and ensuring secure and efficient IT services across the business.

Key Responsibilities

1. Install, configure, and troubleshoot IT hardware and software.
2. Manage and monitor servers, networks, and cloud solutions for performance and security.
3. Resolve support tickets and provide advanced troubleshooting for IT service desk queries.
4. Oversee user accounts, permissions, and on-site security systems.
5. Assist with penetration testing and resolve security vulnerabilities.
6. Document processes in Confluence and deliver IT training sessions for colleagues.
7. Collaborate on system upgrades and IT projects, ensuring smooth delivery.

Essential Skills

1. Experience with Windows and (ideally) macOS operating systems.
2. Knowledge of networking protocols (TCP/IP, DNS, DHCP) and VPN troubleshooting.
3. Familiarity with Active Directory/Entra for account management.
4. Hands-on experience with cloud platforms such as AWS or Microsoft Azure.
5. Strong hardware troubleshooting skills (computers, printers, mobile devices, etc.).

What We Offer

1. 25 days annual leave + bank holidays (3 days allocated between Christmas and New Year).
2. Opportunities for training and professional growth.
3. A collaborative, supportive working environment.
4. Auto Enrollment Pension
5. Private Healthcare
6. Onsite Parking for all

If you're ready to take ownership of a varied IT role and deliver high-quality support to a dynamic business, we'd love to hear from you. Please apply now for more details. Thanks!