Senior IT Support Engineer

Senior IT Support Engineer
Hybrid - London, SW1
50-55k Base + Great Benefits

We are partnering with a premium, award-winning Information Company that is seeking a Senior IT Support Engineer to join their IT team. This is a permanent position based in London, with flexible hybrid working (2-3 days remote). The role involves supporting global IT operations, leading expansion projects, and driving innovation within a fast-paced, technology-focused environment.

Senior IT Support Engineer responsibilities:

1. Provide exceptional IT support (1st, 2nd, 3rd line) and resolve incidents within SLA timeframes.
2. Plan, implement, and maintain IT software systems, ensuring seamless integrations and upgrades.
3. Monitor key systems, perform administrative tasks, and maintain software/hardware asset management.
4. Develop and implement deployment strategies via Intune and administer Microsoft SharePoint.
5. Create PowerShell scripts to automate repeatable tasks and enhance efficiency.
6. Support technical troubleshooting across global sites, including AV, printers, and mobile devices.
7. Promote cybersecurity awareness and compliance, supporting data protection practices.
8. Collaborate on system selections, upgrades, and new implementations while driving continuous improvement.

Senior IT Support Engineer requirements:

1. A degree in IT, Computer Science, or equivalent, with ITIL Foundation v3/v4 certification.
2. Minimum 3 years of experience in a senior IT operations role, including advanced troubleshooting.
3. Expertise in Microsoft Azure, Active Directory, Intune, and M365 suite administration.
4. Proficiency in Windows 11, Windows Server, and Service Management Software (e.g., Jira).
5. Experience with SSO, federated login, and compliance with security standards.
6. Strong understanding of networking concepts (DNS, VPNs, TCP/UDP) and PowerShell scripting.
7. Excellent communication skills, user-focused mindset, and the ability to work autonomously.
8. Desirable: Certifications in Microsoft Azure/AWS/Cyber Security, or DevOps knowledge.

Senior IT Support Engineer rewards:

1. A base salary of 50-55k dependent upon previous experience
2. Pension, EAP, life assurance
3. Flexible working
4. Training & Development
5. Numerous schemes and incentives
6. A social and inclusive environment

If you are ready to take your career to the next level and make a significant impact, apply now!