Senior IT Service Analyst

TVS SCS; Bristol; Hybrid; GBP 30,000 - 50,000; Full time

Job description

Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance and a further Security Check (SC) clearance. This process includes verification of identity, right to work in the UK, employment, financial and family history plus a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 5 years to meet SC eligibility requirements.

Purpose:
We are looking for an IT Operations Specialist to join our team and commitment to providing excellent IT Support for TVS on the LCST Team Leidos contract. As an IT Operations Specialist at TVS Supply Chain Solutions you will apply proven analytical and problem-solving skills to provide support for our internal Customers and Colleagues across a breadth of IT Hardware and Software. You will also be responsible for implementing application upgrades and supporting a variety of IT projects. You will support our IT Infrastructure team with maintaining a secure and high availability platforms, servers and networks. Achieved through monitoring, maintaining, supporting, optimising and improving our support and environments. A can-do, proactive approach is essential.

Main Duties & Responsibilities:
You will be working as part of the Bristol IT Team providing support to the LCST contract and other sites in the UK. Support ranges from hardware support, software support, IT Request fulfilment, onboarding and offboarding and getting involved with key IT Projects supporting our Infrastructure team & Development teams.

1. Provide excellent customer service
2. Managing and executing application upgrades as part of BAU and for change requests
3. Become an SME in selected applications, create and communicate process documents relating to chosen applications
4. Ensure high levels of performance, availability and security throughout the IT Infrastructure and IT Applications
5. Independently analyse, diagnose and resolve issues in real-time, providing problem resolution end-to-end
6. Provide timely and appropriate escalations to 3rd Line when required
7. Own and Manage faults reported to third party suppliers, maintaining communication updates throughout
8. Assist with the procurement, build/configuration of PC's, laptops and other equipment
9. Promote IT Best Practice and increase knowledge or core IT Systems in the user community
10. Provide remote and onsite assistance

Knowledge, Skills, Qualifications and Experience:

• Highly driven and determined individual with excellent communication skills both written and verbal
• Strong problem-solving skills
• Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive
• Exceptional customer service skills, with natural aptitude to consider impact to the customer
• Understanding of Service and Network infrastructures
• Office 365 experience - administration and training
• Windows 10/11 Desktop Support
• Android and Apple mobile support
• Microsoft Azure and SharePoint experience
• Windows Server experience
• AWS experience desirable

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

• Competitive Salary and pension scheme with life assurance
• 25 Days Holiday (plus 8 statutory Bank Holidays)
• Holiday buy-back scheme (5 additional days available)
• Employee Assistance Programme supporting wellness with immediate access to:
• GP consultation and second opinions
• Mental health support
• Financial and Legal support
• Wellbeing and healthy living support
• Employee referral scheme with financial reward
• Cycle to work scheme
• Professional Membership and Study Sponsorship
• Pass scheme (£100 to undertake training of your choice)

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer.

Job Types: Full-time, Permanent
Schedule:
Monday to Friday
Work Location: Hybrid remote in Bristol BS16 7FD