Senior IT Engineer

ASM Global - Europe; Kingswells; On-site; GBP 80,000 - 100,000; Full time

Job description

We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation, and imagination to realise the potential of the spaces and places that unite people.

About P&J Live, Aberdeen:

Since opening in September 2019, the £333 million complex has established P&J Live as the largest event complex in the North of Scotland, boasting world-class conference and exhibition facilities for organisers and delegates across the globe, all sustainably powered by local, renewable energy sources.

P&J Live is operated by ASM Global, the world’s leading venue management and services company, connecting people through the power of live experiences.

Role Overview:

Our Senior IT Engineer at P&J Live will be responsible for overseeing the daily operations of the IT department, ensuring the smooth and efficient functioning of all IT systems and infrastructure. This role requires a strong background in Cisco technologies, including wireless, switches, telephony, and firewalls. The IT Manager will work closely with various departments to support events and day-to-day operations, ensuring that all IT needs are met promptly and effectively.

Key Responsibilities:

1. Manage and maintain Cisco wireless, switches, telephony, and firewalls.
2. Oversee network configuration changes as required for events within the venue.
3. Participate in the design and implementation of new IT solutions and improve the resilience of the current environment.
4. Schedule and manage upgrades in collaboration with other departments to find suitable outage windows.
5. Monitor and troubleshoot network (LAN/WAN) performance issues.
6. Document issue tickets and long-term changes.
7. Ensure compliance with company policies and procedures.
8. Provide hands-on support for IT-related issues during events and daily operations.
9. Collaborate with the European corporate IT team to ensure alignment with overall IT strategy.

Key Skills and Experience:

1. Proven experience with Cisco technologies, including wireless, switches, telephony, and firewalls.
2. Strong understanding of network configuration and maintenance.
3. Excellent problem-solving and troubleshooting skills.
4. Ability to work under pressure and manage multiple tasks simultaneously.
5. Strong communication and interpersonal skills.
6. Experience in an event support environment is a plus.
7. Relevant certifications (e.g., CCNA, CCNP) are highly desirable.

Please Note: The role requires flexibility, including some evening and weekend work. The successful candidate will be based at P&J Live in Aberdeen but may need to travel to other venues as required.

Inclusive Workplace:

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

Please let us know in your application if you need reasonable adjustments at any stage of our recruitment process. We provide a fair and transparent assessment process and will do our utmost to accommodate your needs.