Senior IT Analyst

Contract Type: Permanent (Full-Time)

Daytime Monday - Friday Rotational Shift, Working between the hours of, Earliest Start 5AM, Latest finish 10PM

8 Hour Day

Monday to Monday standby out of hours cover 1 week in every 3 over and above daytime hours. *(This will offer a stand-by remuneration fee)*

Location: Hybrid, 50% travel to other airport sites if and when required

DHL, an award-winning, leading supply chain business is seeking an IT Analyst to provide on-site support, maintenance, and fault diagnosis and to manage the resolution of any IT operational problems.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, whilst maintaining excellent health and safety practices, you will be responsible for:

• Providing IT support for the operation and acting as customer liaison for all IT systems impacting the BU.
• Providing technical support to end-users for applications, hardware, and software-related issues, troubleshooting problems, and resolving technical queries promptly and effectively.
• Collaborating with central IT teams, such as networking, infrastructure, and IT service management, to ensure smooth integration and alignment of IT support services.
• Liaising with central IT teams to assist in resolving complex technical issues that require their expertise and support.
• Maintaining accurate documentation of support activities, including incident reports, service requests, and knowledge base articles.
• Assisting in the development and implementation of IT policies, procedures, and guidelines to ensure standardized and efficient IT support services across the organization.
• Ensuring compliance with IT security protocols and data protection measures, proactively identifying and addressing potential vulnerabilities.
• Participating in IT projects, providing local operation knowledge and support in the implementation of new systems, upgrades, or migrations.
• Providing support on testing, training & defect resolution management during projects and capturing issues during go live.
• Supporting IT Manager in identifying and coaching/training BU users.
• Staying up-to-date with emerging technologies, industry trends, and best practices to continuously enhance IT support services.

WHAT DO WE NEED FROM YOU?

• Experience of working in a similar Senior IT Analyst role with experience supporting business systems, operating systems, and hardware in an operational environment.
• Experience in Service Desk.
• Experience being part of IT project delivery support or as part of an IT Service Management team.
• Experience of supporting projects for go-lives and new customers including SIT and TAT processes.
• Previous experience of training/coaching end users on IT systems.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Access to our Private Medical Insurance through AXA Health.
• Free confidential 24/7 GP Service.
• Hundreds of discounts (including Retail, Childcare + Gym).
• Affordable loans & Enhanced Pension Scheme.
• 24/7 employee support service for you (+ family) with access to free counselling and much more.

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management, and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.