Senior IT Advisor

Location: Glasgow Caledonian University Cowcaddens Road, G4 0BA

Salary: £37,999 - £43,878 per year

Contract Type: Permanent

Position Type: Full Time

Hours: 35 hours per week

Advert

Glasgow Caledonian – the largest and leading modern university in Scotland - is a vibrant, values-led university with campuses in the heart of Glasgow and London. We are currently seeking a Senior IT Advisor who will join the Desktop / AV team to play a key role in delivering technical support, diagnosing and resolving hardware and software issues, and ensuring the seamless operation of IT / AV systems across the organization.

The role holder will contribute to an effective and professional IT service, by supporting the function of the team, sharing knowledge and expertise; and providing line management where appropriate. Experience in data centre hardware troubleshooting and maintenance, including replacement of equipment and power supplies is essential along with experience in leading and contributing to projects as a technical lead with excellent analytical skills and attention to detail.

The successful candidate should hold a degree or recognised IT/Information qualification and/or equivalent relevant experience. Working as a Senior IT Advisor, the role holder will have the ability to understand and interpret user requirements and provide appropriate advice and guidance. Furthermore, they should also have the ability to organise, prioritise and manage multiple activities at any one time, delivering effectively in a busy environment.

Ideally, the successful candidate would have experience of ITIL processes and knowledge of ITSM/ I.T. project management.

As the University for the Common Good, we are committed to embedding equality, diversity and inclusion, as well as our values in everything that we do. The University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities.

Please note that the appointment will be made on the first point of the salary scale (unless by exception).