Senior Implementation Consultant - Salesforce | London, UK

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

This individual will advise, design, and build scalable and sustainable solutions which enable business and technology agility through subject matter expertise (SME) on both the nCino product and SFDC platform. This position will also encompass business and technical optimization engagements, new feature implementations, and satisfy current and future state customer needs. This is a highly visible customer facing role providing some strategic guidance on digital transformation projects, while contributing to internal technical and process improvement initiatives.

Responsibilities

1. Fundamental understanding and ability to utilize business process driven design, object oriented programming, data models, and service oriented enterprise architecture/technology stacks to translate functional business use cases into scalable and maintainable technical solutions that are aligned with nCino gold standards.
2. Apply high degree of technical expertise on the nCino product with Salesforce declarative and programmatic automation tools, data integration and deployment tools/API's, and enterprise application architecture best practices, in both a consultative and hands-on fashion to ensure a healthy technical ecosystem and long term customer success.
3. Develop and document POCs (Proof of Concepts) for net new nCino release functionality, unique project business cases, or validating architecture limits on the SFDC platform to ensure business needs and product scalability are met.
4. Analyze and troubleshoot technical issues and defects collaboratively with team members during build/QA working sessions utilizing a variety of tools to quickly mitigate project blockers and impediments.
5. Enable project stakeholders to facilitate solution designs and guide overall technical implementation. Validates overall design and fit gap analysis to identify technical challenges, process improvements, and business risk tradeoffs against nCino and financial services industry best practices.
6. Collaborate and consult with project stakeholders to perform technical quality reviews of in-progress builds per sprint, ensuring business requirements adhere to nCino and Salesforce best practices that align to proven technical solutions for overall implementation quality.
7. Empower customers as the nCino change agent and trusted advisor, promoting change and release management philosophies to ensure optimal user adoption of new business technologies.
8. Contribute to innovation within the team by identifying unique and complex business cases and create re-usable solution components, tools, processes, and documentation to benefit internal stakeholders and ongoing projects for evolving functional use cases and technical solutions.
9. Coach and mentor junior team members to hone their craft as nCino experts and world class consultants.

Required Qualifications

1. Bachelor's degree and 4+ years' experience or combination of client-facing consulting and/or Salesforce/SaaS enterprise architecture or related application configuration technical experience.
2. Salesforce Administrator certification, or the ability to obtain within 6 months of employment.
3. Salesforce App Builder certification, or the ability to obtain within 12 months of employment.
4. Salesforce Platform Dev 1, Advanced Administrator, Sales Cloud, or Experience Cloud certification(s) or the ability to obtain within 24 months of employment.
5. Declarative automation/tooling solutioning experience (e.g. Flow).
6. Data management modeling, querying (SQL, SOQL, SOSL), conversion, and integration experience leveraging DataLoader and/or industry common middleware tools (e.g. Informatica, Mulesoft, Kafka).
7. Environment and release management experience (DevOps) leveraging Application Lifecycle Management, CI/CD, Testing, and Source Control tools/processes (e.g. AutoRabit, Copado, SFDX).
8. Sharing and visibility security experience (e.g. Role Hierarchy, Sharing Settings/Rules, Profiles, Permission Sets/Groups).
9. Agile project methodology and/or Enterprise project life cycle(s) experience and associated tools (e.g. Smartsheet, Jira, ServiceNow).
10. Assist functional solutioning during project design and build sprints by leveraging up to date financial services domain subject matter expertise, knowledge, and processes as it relates to the primary business value of the nCino product.
11. Strong analytical and presentation skills to articulate findings in a clear and concise manner, to both technical and non-technical stakeholders.
12. Passionate and enthusiastic team player that collaboratively delivers a high-quality solution to financial services customers with an all-in commitment to ensure long-term customer satisfaction.
13. Be a results-driven self-starter who takes initiative, solicits, and listens to feedback, while working effectively in a rapidly changing environment.

Desired Qualifications

1. Salesforce Advanced Administrator, Salesforce Developer 1 certifications preferred.
2. Experience with Salesforce Financial Services Cloud/Sales Cloud or core Salesforce CRM objects (e.g. Accounts/Person Accounts, Contacts, Leads, Opportunities).
3. Analysis of custom programmatic automation, integration, and GUI experience (e.g. Apex, VisualForce and/or Lightning Web Components).
4. Identity and access management experience (e.g. SSO, JIT Handler).

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.