Senior Implementation Analyst

Equiniti; Crawley; On-site; GBP 35,000 - 65,000; Full time

Job description

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

We are looking for a Senior Implementation Analyst to join our team to be a part of the continual evolution of our systems and rollout of our software (Compendia and Administrator) to our client. The team is responsible for the implementation of our applications to new clients both software and TPA, whilst also maintaining the model processes provided as part of the Compendia application, including legislative changes, ongoing maintenance and new developments.

This is a great role for you if you already have experience in implementing pensions software or are a pensions administrator with a good understanding of UK pensions looking for that next step in your career.

Core Duties/Responsibilities

• Being a SME of at least one aspect of the application (i.e., Workflows, Calculations, Reports, Letters, Interface, Data etc)
• Obtaining, analysing, documenting, and estimating client requirements (internal and external)
• Configuring and testing the Compendia Touch application
• Enhancing, developing and promoting the Touch Model
• Supporting Project Management by leading a workstream to oversee Client deliverables and tracking work through Agile methodology.
• Work collaboratively with customers throughout the full implementation lifecycle by leading or supporting with Client facing communications.
• Support with visit customer sites when required, with the possibility of working on site for an extended period.
• Supporting with training needs and deliver training to customers as part of project delivery.
• Provide expertise and present demonstrations to prospective customers and colleagues from other parts of the business
• Support in establishing and maintaining excellent customer relationships and promoting the growth of new business from those customers.
• Ensure AzureDev/JIRA boards are up to date, including updating PM/leads with progress updates.
• Attending 3 out of the 4 quarterly team meet ups.

Skills, Capabilities and Attributes

The role would be suited to someone with the following skills:

• Software implementation, preferably in the pension or financial sectors
• Experience of process-driven software configuration at UI and database level
• Excellent, and audience-appropriate, verbal and written communication and presentation skills
• Customer-focus and confidence working in new environments
• Analytical problem-solving and attention to detail
• Self-motivation and independent approach to work
• Collaborative work ethic within internal and customer teams

Working knowledge of one or more of:

• PL/SQL, HTML, Javascript, CSS
• Data migration and data manipulation tools
• Development practices and Agile methodology

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.