Senior ILS Engineer

Safran companies; England; On-site; GBP 80,000 - 100,000

Job description

Published 10.28.2024

Company: Safran Electrical & Power
Job field: Customer services and support
Location: Pitstone, Buckinghamshire, England, United Kingdom
Contract type: Permanent
Contract duration: Full-time
Professional status: Professional, Engineer & Manager

The Integrated Logistic Support (ILS) team in Safran Electrical & Power works across all
Programmes to ensure we offer complete support and service solutions to our customers in the
aftermarket, and ensure continued profitability from the parts and services provided. We optimise
elements of the product design to enable the provision of efficient support, and we tailor the
support solution to the customer, the product and the market.

You will contribute to and/or lead ILS work (depending on the size of the work package).
- Starting with customer requirements (technical and commercial) at the bid stage or early
development phases, you will work with the Programme teams to provide all the elements for a
successful Entry Into Service and ongoing support of our new products. Along the way, by
working closely with Engineering and Aftermarket teams, you will influence both the product
design and commercial offering to optimise whole life costs and provide a support solution that fits
in with LPS strategic vision for the aftermarket.
- On existing platforms, you will respond to changes, such as upgrades, by ensuring the data and
processes needed for effective support remain relevant and accurate. You will analyse
opportunities to improve services and reduce costs or increase margins and make changes within
the business to achieve the benefits.

In both cases, you will be responsible for:

1. Planning and budgeting the required work (typically ranging from £100k to £500k in expenditure
   on labour over 12-18 months).
2. Modelling and presenting the desired outcomes (including financial, typically covering £millions of
   aftermarket revenue over 25+ years, although you will be contributing to the model, and not solely
   responsible).
3. Leading project teams of around 1 to 5 people.
4. Reviewing the work of others, in cases where the originator is either still developing in certain
   areas or is not part of the business unit (e.g. other group companies or external partners).
5. Working with customers to understand their requirements and future plans, and update them on
   progress.

Complementary Description

- Plan ILS work packages of various sizes and manage them to completion as the leader of a
multi-disciplinary team.
- Work with other Sales, Marketing and Services (SMS) teams to determine the best support
solution for a customer/platform.
- Research Support and Services elements within Safran Group and with external partners to
keep our customer offerings up to date with market drivers and technology enablers.
- Contribute to bids and proposals by providing the ILS/Support elements of an offer.
- Influence product designers to take support requirements into account and optimise designs for
Whole Life Cost.
- Carry out or supervise detailed technical analyses in the areas of maintainability, to the
standards required by customers.
- Create and update Whole Life Cost models, and work with Engineering and Programmes teams
to ensure that the cost impacts of design concepts are understood.
- Support the development of the ILS team by optimising common tasks and sharing best
practices and lessons learned with colleagues and external partners (continuous improvement).
- Act as a deputy for the ILS Manager.

Job Requirements

A degree or significant experience in a technical area (aerospace, automotive, rail, production,
utilities – other highly regulated industries considered)
•Experience in one or more of the following areas or similar, relevant experience:

1. ILS, Product or Customer Support in a technical environment, Maintenance, Fleet Management,
   Plant Management, Asset Management (physical, not financial), Support Engineering, a role
   involving RAMS activities (Reliability, Availability, Maintainability and Supportability/Safety), New
   Product Introduction.
2. Appreciation of the constraints of working within a regulated industry. As a result you can create
   credible, auditable work and are creative in your approach to problem solving.

Essential Skills

•Understanding of how most of the following elements of ILS are created and used, and ability to
use them as sources of information for decision making and informing others:

1. FMECA, RBD and FTA (essential: interpretation, desirable: creation)
2. Maintainability Analysis
3. Logistic Support Analysis (LSA) / Supportability Analysis
4. Whole Life Cost Models
5. Repair and overhaul and their documentation in Technical Publications (manuals)

•Technical and commercial thinking in equal measure; able to take information and data from
multiple sources and derive the best support solutions in a complex systems environment.
•Managing cross-functional technical teams (project or direct teams).
•Reviewing and approving technical work (comparison to scope and specification, quality control).
•Planning of work based on available resources and keeping the team updated on progress
(project management).
•Excellent written and verbal communication skills.
•Ability to persuade colleagues to change their approach and opinions with convincing arguments
based on data and analysis.
•Comfortable working with demanding customers to jointly define the best ways to support Safran
Electrical & Power products and systems over their whole lifecycle.
•Conversion of internal and customer requirements into plans and actions.
•Problem solving skills, including creative approaches to resolving issues and adding value.

Specificity of the job

As required