Senior HR Advisor

About the company

Ramsdens is a trusted and expanding multi-service retailer offering Travel Money, Jewellery and Loan Services; we have over 160 High Street stores in England, Scotland and Wales. We are looking to recruit a Senior HR/ER advisor working in our Teesside Head Office.

Benefits

• Competitive market rates of pay (Banding £32,000 - £38,000 per annum, depending on experience)
• Monthly pay
• Bonus Scheme
• 28 days holiday increasing to 33 (with service)
• Birthday Holiday
• Uniform allowance supplied
• Company Pension Scheme
• Staff Discount scheme
• Comprehensive induction programme
• Opportunities for staff development
• Employee Recognition Scheme
• Fully supported Employee Assistance Programme and access to our 24/7 well-being portal
• Fully inclusive policies relating to flexible working hours, dependency leave, and compassionate leave.

Job responsibilities

We are keen to employ a passionate individual who cares about customers and strives to deliver a top-class service level in their team at all times.

Summary of main tasks:

• Developing and maintaining productive and collaborative relationships with colleagues of all levels demonstrating professional credibility.
• Responsible for managing a case load of various complex ER issues using your knowledge in ER and employment law.
• Managing multiple complex ER cases from receipt through to its conclusion and ensuring that all records are updated accordingly.
• Collaborate with the relevant external agencies, as required for referral of high-risk ER cases including Early Conciliation and ET claims and Occupational Health.
• Leading management of casework including sickness absence, making recommendations, giving support and advice to managers.
• Developing and coaching managers in performance management of employees by leading the capability-related casework, guiding and advising managers in line with relevant policies.
• Supporting the junior members of the HR team on grievance and disciplinary casework, ensuring the implementation of policy, legislation and best practice.
• Involved in preparing ad hoc and regular management reports, monitoring and reporting key metrics, such as turnover and retention rates.
• Keeping up to date regarding developments in human resources practices, employment legislation, sharing of knowledge within team and implementing the necessary changes.
• Providing support and guidance to the HR team.
• Maintaining and updating HR information systems and ensuring accurate and timely recording of all staff information.
• Participating in training activities, encouraging and supporting staff in their training and development.
• Thorough knowledge of relevant HR policies and procedures.
• Effective verbal communication to staff of all levels and the written communication skills to produce succinct correspondence and reports.
• Using HR information systems to access, input and compile data.
• Managing staff relationships, responding to any queries or problems that they have and managing their expectations.

NB: Job holders should note that this job description is not a definitive or exhaustive list and that their tasks may develop and change over time.

Your experience will include:

• Excellent organisational and administrative skills.
• Proven work experience as an HR advisor, HR consultant or similar role.
• Ability to advise and work with senior members of staff.
• Hands-on experience with IT programmes and HR systems.
• Proficient IT skills including MS Word, MS Excel and MS PowerPoint.
• Employee Relations knowledge and experience is essential.
• HR advisory experience, with a good working knowledge of theory and best practice.
• Personable with strong communication and relationship building capabilities across all levels of the business.
• Driven and determined.
• Practical and logical; able to solve problems quickly.
• Good judgment and decision-making skills.
• Able to motivate and empower others to reach organisational goals.
• Strong understanding and respect for confidentiality.

Desirable

• CIPD qualified desirable but not essential.
• Ability to design clear and fair company policies.
• Experience of dealing with Early Conciliation and ET claims.

You must be willing to work 37.5 hours per week. (5 days per week Monday to Friday)

This is an opportunity to pursue a career in a recently voted Employer of the Year Company (in the coveted NPA Awards). Ramsdens care about their employees and personal development. If you desire to work for a company that gives job security and satisfaction, a company that offers career progression, then you have found the right business in Ramsdens.

· 91% of staff say their branch/department is a happy place to work.

· 96% of staff believe they have job security.

· 87% of the staff said they look forward to coming to work and are enthusiastic about the job they do.

If you wish to be considered for this position, please click the apply now button.

Job Types: Full-time, Permanent

Pay: £32,000.00-£38,000.00 per year

Schedule:

• Monday to Friday

Experience:

• HR: 5 years (preferred)

Work Location: In person