Senior Housing Benefit Officer

Senior Housing Benefits Officer needed in North London Paying £18.21 per hr ref 012599

Full time hours on a temporary basis

Managing a team focused on complex financial assessments, recovering overpaid benefits, and fraud prevention. Key responsibilities include:

• Managing operational performance of the Financial Assessment services team
• Conducting quality checks and analysis to improve training and business practices
• Prioritizing and managing team workload, setting performance objectives, and taking remedial actions
• Collaborating with other Corporate Finance teams and managers for appropriate prioritization
• Reviewing and recommending changes to legislation and policies
• Transferring knowledge and skills to new and existing staff
• Working with internal and external partners to meet delivery and performance targets
• Implementing process changes as required by DWP business technical issues
• Handling complex enquiries from MPs, elected members, and claimants
• Maintaining up-to-date knowledge of relevant regulations and guidance
• Undertaking full assessments and home visits for complex cases
• Supervising overpayment staff and ensuring effective overpayment collection
• Supporting and supervising the Joint Team, attending surgeries, and contributing to campaigns
• Preparing and attending assessment appeals and representing the client in court
• Referring suspected fraud claims for investigation

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.