Senior Housekeeping Supervisor

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job description

United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm East, an Autograph Collection Hotel, with
pioneering architecture and a bold approach to life, the hotel reflects the
creative spirit of its Shoreditch setting. With a prime position on City Road
in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old
Street Tube station is just a few steps away.

Overview

Montcalm East is looking for a skilled and
ambitious Senior Housekeeping Supervisor to oversee our cleaning staff
and ensure our facilities are clean, presentable, and welcoming to our guests.
The ideal candidate will have a keen attention to detail, strong leadership
skills, and the ability to motivate and manage a team of housekeepers.

If you have an eye for detail and the ability to
drive standards and exceed customer’s expectations, we invite you to join our
team. You will help to shape the Montcalm Collection’s next chapter and
showcase your skills. Become a trusted ambassador for one of our hotels and
take advantage of the opportunity to move between properties, achieving the service
and product delivery standards for the department with a high degree of
customer care and service.

Purpose of the Role:

The role of the Senior Housekeeping Supervisor is
to support the Executive Head Housekeeper in successfully overseeing the entire
housekeeping operation and team daily, looking after all public areas. You will provide the highest level of care and service to all residents, internal
employees / clients, senior management and suppliers in line with the agreed
service level and procedures.

Job Specific Duties:

1. Assist the Executive Housekeeper in managing the
   housekeeping team, including room attendants, public area cleaners, and laundry
   staff.
2. Oversee the daily operations of the housekeeping
   department, ensuring efficient workflow and high productivity.
3. Assist in creating and managing the housekeeping
   staff schedule, ensuring adequate coverage during peak periods while
   controlling labour costs.
4. Handle staffing issues, including time-off
   requests, attendance, and disciplinary actions in collaboration with the Head
   Housekeeper.
5. Participate in the recruitment and onboarding of
   new housekeeping team members.
6. Conduct regular training sessions and
   performance evaluations to maintain high levels of service and adherence to
   standards.
7. Motivate and mentor the housekeeping team,
   fostering a positive and professional work environment.
8. Ensure that all hotel guest rooms, and
   public areas are well maintained and meet the desired standards of cleanliness
   and presentation.
9. Inspect guest rooms, public areas, and
   back-of-house spaces regularly to ensure they meet the property’s high
   standards of cleanliness and presentation.
10. Address and resolve any deficiencies or issues
    related to housekeeping standards promptly and effectively.
11. Develop and implement cleaning
    procedures and protocols.
12. Conduct quality control checks to
    ensure work meets established standards.
13. Assist in managing the inventory of cleaning
    supplies, linens, and guest amenities, ensuring adequate stock levels and cost
    control.
14. Coordinate with suppliers to ensure timely
    delivery of quality products and maintain strong vendor relationships.
15. Monitor and manage the use of chemicals and
    cleaning equipment, ensuring they are used safely and efficiently.
16. Prepare reports and documentation related to
    housekeeping operations, inventory, and staff performance.
17. Address guest inquiries, requests, and
    complaints related to housekeeping services in a timely and professional
    manner.
18. Coordinate with the front desk and guest
    services teams to ensure special guest preferences and VIP arrangements are
    fulfilled.
19. Address maintenance issues and report
    to the maintenance department.
20. Monitor and ensure compliance with
    occupational health and safety standards.
21. Perform administrative tasks as
    required.
22. Collaborate with other departments to
    ensure facilities are maintained to high standards.
23. Consistently strive to delight guests
    and hotel clients.
24. Organise maintenance of all hotel
    guest rooms and public areas, as well as back of the house, ensuring that the
    highest standards of cleanliness and disinfection are met.
25. Accept responsibility and follow
    instructions from the General Manager.
26. Create and maintain good working
    relationships within the department and with other departments such that a high
    level of morale is sustained.
27. Arrange department purchasing and
    take responsibility for the quality and the cost.
28. Maintain consistent, accurate stock
    records.
29. Contribute to on all remodelling and
    renovation projects.
30. Role Model a philosophy of work and
    conduct consistent with the professionalism expected of management colleagues.
31. Oversee operation of Laundry/Valet
    and Uniform Room.
32. Coordinate preventative maintenance
    programs with the Maintenance Manager.
33. Oversee the retrieval, safekeeping
    and disbursement of all lost and found items consistent with company policy.
34. Oversee department recruitment and
    training.
35. Conduct regular
    Housekeeping Meetings to keep Team informed of policies and procedures, special
    events, further improvement plans and guest comments.
36. Participate in HOD meetings in the absence of
    Executive Housekeeper and contribute to strategic planning and continuous
    improvement initiatives.
37. Keep informed with the housekeeping standards
    of competitor hotels.
38. Interact with
    individuals outside the hotel, such as suppliers, contractors, labour relations
    representations and competitors.
39. Ensure all housekeeping activities comply with
    health, safety, and hygiene regulations, including proper handling and storage
    of cleaning chemicals.
40. Conduct regular safety inspections and training
    sessions to maintain a safe working environment.
41. Have ultimate
    responsibility and accountability along with the Executive Housekeeper for
    Health & Safety training of all department Colleagues and for the overall
    accident record of the department.
42. Responsible for taking
    necessary proactive steps to reduce/eliminate Colleague accidents.

This job description is
designed to outline primary duties and conditions related to the Executive
Housekeeper position at a luxury hotel. It is not an exhaustive list and
additional tasks and responsibilities may be required as directed by hotel
management.

Key
Attributes

1. High attention to detail and commitment to a
   luxury quality.
2. Passion for excellence and innovation.
3. Strong communication and interpersonal skills.
4. Exemplary leadership, motivational and team
   management abilities.
5. Excellent organizational and multitasking
   skills.
6. Ability to work under pressure and meet tight
   deadlines.
7. Flexibility to adapt to changing guest needs and
   preferences.
8. Dedication to providing an exceptional guest
   experience.

Working
Conditions

1. Flexibility to work shifts, including weekends,
   holidays, and evenings, as required.
2. Ability to work in a fast-paced, high-pressure
   environment.
3. Physical demands such as being on the feet for
   long periods of time and manual handling.
4. Must be able to lift up to 25 pounds and perform
   physical tasks related to housekeeping duties.

Essential Qualifications

1. High school diploma or equivalent required. A
   degree or certification in hospitality management or a related field is
   preferred.
2. A minimum of 3-5 years of experience in
   housekeeping within a luxury hotel or resort environment, with at least 1-2
   years in a supervisory or management role.
3. Proficient in the use of housekeeping management
   software and Microsoft Office Suite.

Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.

Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.