Senior Helpdesk Administrator

Are you an experienced helpdesk administrator looking for your next opportunity? Would you like to work in a renowned company which offers upskilling and training?

Location: Liverpool

Salary: £26,000 - £28,000 DOE

Employment type: Full-time, permanent, On site only

Key benefits:

1. 40 hours per week
2. Employer pension
3. Company sick pay
4. Cycle to work scheme
5. Overtime rates

An average day will include the following:

1. Ensure customer SLAs are met
2. Ensure Quoted jobs have best fit resources allocated (geographically and skill set)
3. Monitor engineer response to Quoted works to ensure return visits are logged and completed
4. Assist with purchasing
5. Ensure timely processing of engineers quotes, reports and recommendations to clients
6. Ordering goods and services
7. Liaising with Accounts managers and supervisors with regards to capacity, timing of jobs and issuing work instructions
8. Liaise with engineers to keep informed of changes, abnormal travel
9. Upload and update client portals and clients frequently
10. Contribute to the operation of the out-of-hours telephone answering service, ensuring messages are relayed and actioned in a timely manner
11. Compile customer invoicing for review by accounts

An ideal candidate will have:

1. Clear criminal background is essential
2. Proven experience in a planning/scheduling role
3. CAFM experience, or similar with Facilities Management experience (essential)
4. Proficient in MS Office, particularly Word and Excel
5. Excellent organisational skills
6. Excellent interpersonal and customer relationship skills
7. Exceptional telephone manner
8. Proven ability to use initiative

An ideal candidate will be:

1. Flexible and patient
2. A team player
3. Able to understand complex information and demonstrate attention to detail
4. Remain professional and communicate strongly
5. A can-do attitude

If this sounds like you please get in touch by contacting Logan Sharp at Randstad C&P Manchester.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.