Senior Global Quality Manager

Charlotte Tilbury Beauty Ltd; London; Hybrid; GBP 40,000 - 80,000; Full time

Job description

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

We are now looking for a Senior Quality Manager to join our Quality team in London, which is part of Product Development team.

The Senior Quality Manager will be driving and improving quality processes, to ensure that Charlotte Tilbury products always meet and exceed the brand luxury requirements and that all the product testing and GMP requirements for products are met.

By working closely with internal stakeholders such as Product Development, Packaging, Regulatory, Supply teams and externally with third party manufacturers, components suppliers, retailers and distribution centres, the role is essential to ensure the best quality in the development of our award-winning products is achieved.

As a Senior Global Quality Manager you will

1. Oversee and lead the quality-related activities in new developments with a focus on Skin Care projects, working closely with NPD, Packaging, and external suppliers. This will include review of product stability protocols/report, providing guidance, troubleshooting and approval at the end of the study. A deep understanding of manufacturing processes and R&D activities for cosmetics is required for this role.
2. Liaise with the Packaging Development team to manage compatibility tests, line trials, packaging technical specifications and defect range-boards for each new project or if change requests are issued.
3. Attend line trials and/or mass production according to the project plans to identify compliance with quality standards. Provide approval and ensure product specifications and process parameters are met and properly documented. Approval of line trial and 1st production samples according to the relevant processes. Ensure escalation to the appropriate level in case of quality issues and ensure thorough and efficient troubleshooting.
4. Lead or coordinate Technical Review meetings with external suppliers.
5. Ensure the bulk and finished product specifications are issued and in compliance with expected quality parameters. Consolidate internal finished product specifications for each new project.
6. Implement quality defects standards and request quality control inbound checks at relevant warehouses or TPM. Ensure relevant inspection checklists are issued and available on time.
7. Lead the non-conformance process and drive root cause analysis and CAPA implementation internally and with external suppliers within relevant timelines. Ensure regular follow-ups are in place and drive continuous improvements. Keep accurate documentation and perform statistical analysis of KPIs, including customer complaints data.
8. Monitor suppliers' compliance with quality requirements and provide regular feedback as part of the performance review process, actively cooperating with internal purchasing and supply teams.
9. Perform quality audits (as per ISO 22716 and/or ISO 9001) to TPMs and packaging suppliers and be responsible for the closure and regular update of corrective action plans.
10. Be responsible for issuing quality guidelines and associated SOPs. Ensure regular exchange and engagement with the other quality managers.

Who you will work with

This role reports into the Global Quality Director and will manage one resource (Quality Assistant Manager).

About you

1. BSc or M.S. degree in Chemistry or a related scientific field.
2. Extensive experience as a Quality and/or Manufacturing Manager in the cosmetic industry.
3. Deep knowledge of ISO 22716 and ISO 9001. Previous experience as an ISO 22716 auditor is essential.
4. Experience with Six Sigma tools such as FMEA or other risk management approaches.
5. Excellent analytical skills and attention to detail with a positive approach to problem-solving in a fast-paced environment.
6. Fluency in English and outstanding communication skills.
7. Proficiency in Microsoft Excel.
8. Willingness to travel to manufacturing plants several times a year (mainly based in Europe).

Why join us?

1. Be a part of this values-driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
2. We're a hybrid model with flexibility, allowing you to work how best suits you.
3. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
4. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
5. Financial security and planning with our pension and life assurance for all.
6. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
7. Bring your furry friend to work with you on our allocated dog-friendly days and spaces.
8. And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.