Senior General Manager

Position: Senior General Manager
Location: Birmingham

Grade: RCS H
Contract Type: Permanent – Full time
Closing Date: Friday 11th March 2025

DHL Supply Chain invites visionary leaders to step into the role of Senior General Manager at our JLR Logistics Operating Centre. You will lead with impact by championing a world-class "safety first" culture that prioritizes the well-being of our workforce, fostering a safe, welcoming, and healthy environment where talent can thrive. You will engage strategically with our customers, cultivating and deepening relationships that position DHL Supply Chain as a trusting partner in their journey to success.

In this role, you will have the opportunity to influence our strategic direction and implement innovative practices that set us apart. This role is pivotal in driving the success of the JLR Logistics Operating Centre, and we seek a candidate who embodies these qualities to lead our team effectively:

The key responsibilities in this role include:

• Building and maintaining high-performing relationships with client senior management and key stakeholders by actively listening to and acting upon the Voice of the Customer.
• Developing or contributing to a Joint Business Plan with all clients to ensure that both DHL and the client have an agreed strategic framework for the business.
• Demonstrating strong operational, service, cost control, and quality performance, leading weekly and periodic client business review processes as required.
• Maximizing the performance of site operations to meet both client and DHL requirements through effective direction, resource planning, meaningful and regular communication at all levels.
• Ensuring that site operations comply with all legal, corporate, contractual, and client requirements for safety, quality, service delivery, and cost always.
• Implementing effective resource planning processes based on the latest client volume forecasts and operational capabilities, reviewed regularly to ensure all plans remain fit for purpose.
• Continuous improvement and review of operational performance against targets and budgets, identifying areas for improvement and taking responsibility for developing these into continuous improvement/change programs with the support and buy-in of relevant stakeholders as needed.

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

• Complex Commercial Management: Proven experience in managing complex closed book commercial arrangements is essential for this role.
• Automated Warehousing Management: Experience managing a large, automated warehousing facility is required.
• Senior-Level Warehousing Operations: A strong track record of managing warehousing operations at a senior level.
• Process Improvement: Experience in using Process Improvement techniques to resolve operational issues is desirable.
• Team Development: A demonstrable record of building and developing teams, driving high performance, and engaging with colleagues at all levels.
• Target Achievement: An exceptional and demonstrable record of delivering against targets is essential.
• Supply Chain Expertise: Experience within an OEM manufacturing supply chain environment is desirable.
• Employee Relations Strategy: A background in developing effective working relationships with Trade Unions is desirable.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Company Car or Car Allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more.

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.