Senior Fiduciary (Accounts and Settlement) Technician - Guy Carpenter

Company: Guy Carpenter

Description: This Senior Fiduciary role will work as part of the Binders and Facultative Team. We are a well-established team with a lot of knowledge and expertise. You will have ownership and responsibility for your own clients. We are seeking a strong team player, who is self-driven with great attention to detail as you will be handling & allocating payments and receipts for our clients across all lines of business. We are looking for someone who is naturally client-focused and good at problem-solving to reconcile and unravel payment queries. The successful candidate will need to be organised and able to communicate with all levels of stakeholders with confidence and a desire to move into a management role.

What can you expect?

• Career progression.

• Take responsibility for your own workload, including where necessary definition of cases and associated issues. You will work with a high degree of independence in relation to more routine aspects, collaborating effectively with senior colleagues where guidance or escalation is required.

• To partner with the Operations Specialists to support with root cause investigation and developing improved processes, protocols, and behaviours to improve outcomes in the future.

• Furthermore, provide expertise on reinsurance coverage assessment, processing of premiums and/or loss transactions and associated cash follow-up, plus the application and disbursement of funds due.

What is in it for you?

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 2 days per week allowing 3 days per week to be spent working on a remote basis once trained.

• Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

• Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

• Free parking close to the Witham office.

We will rely on you to:

• Oversee the department's key priorities and monitor targets.

• Manage the workload of the fiduciary team.

• Always maintain a strong focus on the resolution of issues for clients and CSS in the broadest terms. Ensure actions taken are meaningful to conclude issues or develop traction to do so.

• Collaborate effectively with CSS and Guy Carpenter client-facing colleagues where necessary to ensure a coordinated approach is taken.

• Ensure a clear audit trail in relation to work undertaken, especially complex and/or historic matters.

• Develop and maintain clear working papers supporting investigative work undertaken and/or methodologies used to support conclusions or proposals to senior management such as utilization of reserves or application of Guy Carpenter credit write-back policy and/or processing of complex accounts.

• Support wider CSS activities where required, including but not limited to the quarter review of potential financial exposures, delivery of key performance targets, or other significant business goals.

What you need to have:

• Knowledge of Re/insurance concepts and guidelines, laws and regulatory requirements (i.e., FCA), and general business trends.

• A track record of successful client account management, relationship management, engagement, and development.

• Successful management of workload; able to manage the expectations of all clients and stakeholders.

• Inquisitive mind and highly developed problem-solving skills.

• Data management and analytical skills.

What makes you stand out:

• Effective leadership skills.

• Significant experience in Insurance or Reinsurance accounting and settlement activities.

• Demonstrable record of accomplishment of successful financial remediation or issue resolution including commercial or similar negotiation.

• Positive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environment.

• Consistently provide guidance by mentoring and/or training colleagues.

• Consistently deliver excellent client service.

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,500 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. The company’s 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit www.guycarp.com and follow us on LinkedIn and X.