Senior Enterprise Customer Success Manager - Launch

About Us

SourceWhale is the leading Business Development and Headhunting Platform for increasing conversations, whilst making recruiters’ lives better through enabling them to do more with less. We integrate with everything that recruiters use day to day - CRM’s, emails, data providers, LinkedIn - and with our best-in-class product, we are on a mission to be a leader in the Recruitment Technology space.

Why Us?

We’re a team of seriously talented, positive individuals and we invest heavily in our people - you won’t feel like a number here!

This is an opportunity to join an agile tech startup that is growing faster than any other company in our space. We are completely profitable and have built an incredible product - just see our G2 reviews!

As a Senior Launch Manager in the Enterprise Customer Success Team, you'll lead the successful onboarding of our clients, guiding them in their business transformation and hitting key success metrics and ROI goals. Reporting directly into the Global Enterprise Customer Success Team Manager, this is an opportunity to join a newly formed team with a clear remit and investment, based on a mutual goal: the success of SourceWhale clients!

Day in the Life

Launch Managers in the Enterprise Customer Success team are experts at driving product adoption and setting customers up for success. Through a thorough and streamlined onboarding process with established clear success criteria from the outset, Launch Managers facilitate a fast time to value for our customers.

Focusing on our largest, most complex accounts, you will be the dedicated customer owner for the first 3 months of their lifecycle. You will take on circa 2-4 new clients each month and work with users and leaders to drive adoption before a smooth handover to the Account Management team.

• Partner with Account Executives to craft bespoke Success Plans that address client goals and pain points with achievable criteria.
• Oversee technical setup, including CRM integration mapping and testing, for streamlined tracking and implementation.
• Build strong relationships with stakeholders, including C-suite executives, to drive engagement and successful outcomes.
• Lead tailored onboarding sessions aligned with client workflows and GTM strategies to ensure team adoption.
• Conduct proactive outreach to maintain engagement, resolve blockers, and provide updates to project leads.
• Spot expansion opportunities within the client’s user base to increase account value during onboarding.
• Guide clients on best practices tailored to their unique workflows and strategic needs.
• Coordinate with Account Management to flag long-term growth opportunities and ensure a seamless expansion strategy.
• Host stakeholder review meetings to evaluate adoption, outcomes, and progress against goals before a thorough handoff to the Account Management team.

Who You Are

• CS experience in RecTech/SalesTech or similar SaaS startup space.
• Experienced in working with enterprise accounts, managing multiple stakeholder groups and providing a high touch onboarding experience for large user groups.
• Adept at leading business transformation and change management projects.
• Excellent written and verbal communication, with the ability to simplify and translate complex ideas to different audiences.
• Strong listening and problem solving skills.
• Ability to work cross-functionally in a startup environment.
• Driven and proactive approach with a strong willingness to learn.

What Sets You Apart

• Experience working for a Recruitment Technology company or onboarding commercial/sales departments within organisations.
• Previous Recruiting or Business Development experience would be a plus.
• Proven track record as a top performer, measured on adoption, satisfaction and retention.
• Strong technical acumen.

What’s In It For You

At SourceWhale, we champion a culture built on transparency, trust, and flexibility. Open communication is our norm, and everyone’s voice truly matters.

We offer a flexible work model, allowing you to choose between office and remote work, recognizing the uniqueness of each individual's preferences. Collaboration is key, whether in the physical office or virtually. We're committed to continuous improvement, actively seeking feedback and encouraging innovation.

We completely understand the importance of work-life balance and truly care about our employees offering the following benefits:

• 25 days holiday (not including public holidays).
• Macbook + any extra tech or software necessary for your role.
• Flexible business with flexible working arrangements.
• Private medical, dental & vision insurance.
• Income Protection Insurance.
• Employee Assistance Programme (EAP).
• Compassionate leave policy.
• Monthly social events.
• First hand experience of an early stage startup - huge ability to make an impact!

We still encourage you to apply even if you feel like you don’t meet all the criteria as you may be a match for this or other roles here at SourceWhale!

Fancy making big waves at SourceWhale? Apply using the link below!